Assistant General Manager Position Available In Mecklenburg, North Carolina

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Courtyard Charlotte Ballantyne
15635 Don Lochman Lane
Charlotte, NC 28277
83 Room Hotel
Managed By Northwood Hospitality

Compensation:

N/A, Full-Time
Job Description
Job Description

Assistant General Manager Department:

A&G

Reports To:

General Manager
Northwood Overview
An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

The Assistant General Manager (AGM) plays a pivotal role in the overall success of the hotel by supporting the General Manager in all aspects of operations. The AGM is responsible for overseeing daily operations, managing staff, ensuring guest satisfaction, and driving revenue. This position requires a strong leadership presence, exceptional problem-solving skills, and a deep understanding of the hospitality industry.

Responsibilities and Duties:

Assists the General Manager in developing and implementing hotel strategies and goals
Oversees daily operations, including front desk, housekeeping, food and beverage, and maintenance departments
Manages staff performance, including hiring, training, scheduling, and coaching
Ensures guest satisfaction by resolving complaints and providing exceptional service
Develops and maintains strong relationships with guests and clients
Monitors and analyzes financial performance, including budgeting, forecasting, and cost control
Implements and maintains quality assurance standards
Ensures compliance with all hotel policies, procedures, and regulations
Represents the hotel at industry events and community functions

Education & Experience:

Proven experience as an Assistant General Manager or similar role in the hospitality industry
Strong leadership and interpersonal skills
Excellent communication and problem-solving abilities
Ability to work under pressure and meet deadlines
Strong financial acumen and analytical skills
Proficiency in hotel management software
Bachelor’s degree in hospitality management or related field preferred

Perks & Benefits:

Northwood Hospitality offers competitive salary, benefits package, and opportunities for growth and development.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.
EEO and ADA Statements
The Courtyard by Marriott Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Posted April 21, 2025
14 Courtyard Charlotte Ballantyne
Courtyard by Marriott Charlotte Ballantyne The recently upgraded 90-room Courtyard by Marriott Charlotte Ballantyne offers a fresh take on business travel. Designed to appeal to today’s travelers, each room offers a comfortable and stylish layout featuring plush bedding, a functional workspace and separate seating area. Courtyard by Marriott Charlotte Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.
Values
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.
Benefits
At the Courtyard by Marriott Charlotte Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.