Front of House Manager Position Available In Mecklenburg, North Carolina

Front of House Manager
Fernwood Tavern
1100 Metropolitan Avenue, Charlotte, NC
Full Time

• Hourly ($22.00
• $28.

00) plus tips

Expires:

Jul 22, 2025 45 people viewed
Required Years of Experience 5 years Job Details 3rd & Fernwood is located in the vibrant metropolitan area of Charlotte, NC, our restaurant offers a modern interpretation of the classic ‘meat and three’ style, delivered in a welcoming and comforting atmosphere. We are seeking a detail-oriented Front of House Manager who thrives in managing comprehensive front of house operations, from overseeing daily service to handling inventory and scheduling. This role demands a proactive leader who can maintain high standards of service and efficiency.

Responsibilities:

• Oversee all front of house operations, ensuring all guests receive exceptional service that aligns with our brand’s standards.
• Develop and implement policies and procedures that increase operational efficiency.
• Manage staff scheduling, ensuring all shifts are covered and staffing levels optimally support service demands.
• Conduct regular training sessions with front of house staff to maintain high standards of customer service.
• Manage inventory of supplies, including linens, utensils, and bar inventory, ensuring that the restaurant is well-equipped for daily operations.
• Oversee the maintenance and upkeep of the dining area, ensuring all areas are clean and organized to provide a welcoming atmosphere.
• Handle the resolution of customer complaints, ensuring all issues are addressed promptly and with a focus on guest satisfaction.
• Collaborate with the Kitchen Manager and other senior staff to synchronize service and promotional activities.
• Analyze front of house operational costs and identify strategies to optimize profitability.
• Monitor compliance with health and safety regulations.
• Prepare reports on customer satisfaction and front of house operations for senior management.

Qualifications:

• Proven experience as a Front of House Manager or similar managerial role in a high-volume restaurant.
• Exceptional organizational and leadership skills, with the ability to oversee multiple aspects of front of house operations.
• Strong attention to detail with a proactive approach to problem-solving.
• Excellent communication skills, capable of building strong relationships with staff, management, and guests.
• Ability to effectively manage inventory and scheduling.
• Proficient in restaurant management software and MS Office.
• A commitment to continuous improvement in all areas of front of house operations.
• A hospitality management degree is preferred but not required.

If you are a detail-oriented professional with a passion for excellence in hospitality, we encourage you to apply for the Front of House Manager position at 3rd & Fernwood. Join us in setting a new standard for dining in Charlotte.

Compensation Details Compensation:

Hourly ($22.00

• $28.

00) plus tips

Benefits & Perks:

Potential Bonuses Required Skills Customer Service Exceptional Organizational and Leadership Skills Training Others Strong Attention to Detail POS Systems Proactive Approach to Problem Solving Scheduling Excellent Communication Skills Gallery