General Operations Manager Position Available In Mecklenburg, North Carolina

General Operations Manager Kitchen Guard of Charlotte Charlotte, NC 28211 • Hybrid work

Benefits:

401(k) 401(k) matching Bonus based on performance Dental insurance Flexible schedule Opportunity for advancement Paid time off Profit sharing Stock options plan Vision insurance We are seeking a strong, ambitious General Operations Manager who is ready to grow with us and will report directly to the owner. This pivotal role combines leadership, execution, and accountability to ensure our operations meet the highest standards of safety, quality, and efficiency. The right candidate will be energized by the opportunity to lead and retain a high-performance team in a fast-paced, service-driven environment—with a clear path to equity and long-term career growth.

About Us:

Kitchen Guard has been a leader in kitchen exhaust cleaning and fire safety since 2009. Known for our commitment to service excellence and innovation, we’re expanding our reach in the Charlotte metro. Join us in our mission to keep commercial kitchens clean and safe, one hood and exhaust system at a time!

What We Offer:

Competitive salary with performance-based incentives Clear path to equity and ownership opportunities Hands-on training and support from a national franchise network A mission-driven culture focused on protecting people and property An opportunity to lead a high-growth, high-impact business

Key Responsibilities:

Team Leadership & Management Supervise, support, and coach field technicians and service staff Recruit, onboard, and retain high-performing team members Promote a culture of ownership, accountability, and continuous improvement Operational Excellence Ensure services are completed to standard, on time, and within scope Monitor and improve key performance indicators (KPIs), including job completion rate, quality scores, and customer satisfaction Develop and maintain operational systems, workflows, and checklists to drive consistency Client Satisfaction & Quality Assurance Uphold Kitchen Guard of Charlotte’s values of quality and consistency in every client interaction Conduct periodic site visits and service audits to ensure compliance with NFPA 96 fire safety regulations Resolve service issues and ensure a responsive, customer-focused experience Strategic Growth & Scalability Collaborate with ownership to plan for market expansion Identify areas for operational scaling, automation, and process improvement Contribute to business planning, forecasting, and strategic goal setting

Requirements:

Proven experience in operations management, preferably in trade services, facility services, or hospitality-related industry Strong leadership skills with the ability to inspire, develop and retain a team Track record of managing KPIs and delivering operational results and excellence Hands-on mindset with a willingness to be involved in day-to-day activities as well as big-picture planning Excellent organizational, analytical, and communication skills Tech-savvy and comfortable using scheduling, CRM, and reporting tools Familiarity with safety compliance and regulatory standards (fire safety experience is a plus) Ready to Make a Difference? Apply today to join a growing team that values leadership, innovation, and dedication to safety and quality. Kitchen Guard fosters a supportive and inclusive work environment where every team member has a sense of belonging and purpose. We are an Equal Opportunity Employer and encourage veterans and individuals from all backgrounds to apply. When applying, please include your resume and a brief note on why you are a great fit for this opportunity. Flexible work from home options available.