Front of House Service Manager Position Available In New Hanover, North Carolina

Front of House Service Manager Seaview Crab Company 1515 Marstellar Street, Wilmington, NC 28401

Job Title:

Front of House (FOH)

Service Manager Location:

Wilmington, NC (Midtown Market kitchen and retail location) Reports to: General Manager /

Director of Retail Operations Job Type:

Full-Time About Seaview Crab Company Seaview Crab Company is a mission-driven, community-focused seafood business offering fresh, local North Carolina seafood through our markets, kitchens, and wholesale operations. We’re built on a culture of hard work, integrity, and hospitality — and we’re looking for a Front of House Service Manager who can lead with those values at the forefront. Position Summary The Front of House Service Manager is responsible for ensuring a top-tier customer experience at Seaview Crab Company’s markets and deli/kitchen. This person leads a small team of front-line employees and fishmongers, manages daily operations, and sets the tone for exceptional service, hospitality, and professionalism. Key ResponsibilitiesLeadership & Team Development Lead, coach, and inspire a small team of FOH staff, ensuring they provide excellent service in a fast-paced environment Foster a positive team culture based on accountability, communication, and mutual respect Train new team members in customer service, point-of-sale, seafood knowledge, and kitchen-to-customer flow Conduct regular check-ins and performance feedback sessions Delegate daily roles and tasks, ensuring efficient shift flow Customer Experience Be the face of

Seaview:

greet customers warmly, solve problems quickly, and ensure every guest leaves satisfied Handle customer concerns and complaints with grace and professionalism Ensure FOH areas (retail displays, deli counters, dining areas) are clean, stocked, and inviting Maintain strong knowledge of seafood offerings, kitchen specials, and preparation tips to educate and upsell to guests Operational Management Oversee FOH opening and closing procedures Monitor and manage FOH supplies and ordering needs (paper goods, utensils, POS supplies, etc.) Ensure compliance with food safety, sanitation, and health regulations Coordinate closely with BOH/kitchen staff to ensure smooth service transitions and timely order fulfillment Manage POS systems, end-of-day cash handling, and basic reporting Collaboration & Culture Act as a bridge between staff and upper management Contribute to strategic conversations about improving service and efficiency Embody and uphold Seaview Crab Company’s core values: quality, community, integrity, and continuous improvement

Qualifications Required:

2+ years of experience in hospitality, food service, or retail management Proven ability to lead, manage, and motivate small teams Passion for customer service and hospitality Excellent communication and interpersonal skills Comfortable working evenings, weekends, and holidays as needed Basic proficiency in POS systems, scheduling software, and

Microsoft Office/Google Suite Preferred:

Knowledge of seafood, culinary service, or local sourcing ServSafe or food handler certification Bilingual (English/Spanish) a plus What You’ll Gain Leadership in a respected, fast-growing local business Competitive compensation and advancement opportunities A values-driven work culture focused on respect, community, and personal growth Discounted fresh seafood and team perks Paid time off program available

Job Types:

Full-time, Part-time Pay:

$15.00 – $22.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Shift:

8 hour shift Day shift

Work Location:

In person