Restaurant Operations Manager Position Available In New Hanover, North Carolina

Restaurant Operations Manager
First Watch Restaurants
Wilmington, North Carolina Overview Our

YOU FIRST

Philosophy In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That’s where our

YOU FIRST

culture begins

• each day, we put our employees first and strive to make them happy.

They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say, we love our employees more than bacon. And that says a lot. A Few of The Perks (and not just the coffee!) All employees are eligible for the following: One Shift

• No Night Shifts. Ever.
  Opportunity to grow your career with a great company and great people!
  24/7 Employee Assistance Program
  401(K) Retirement Savings Program (must be employed for 60 days and must be 21 years of age to participate)
• As a Restaurant Operations Manager, you will be eligible for quarterly bonus payment based on restaurant’s performance. Life Insurance
• Short Term Disability
• Long-Term Disability
• Dental
• Vision
• Health Insurance
• Bright Horizon
• back up child and elder care
• Spot Insurance
• Supplemental Insurance (accident, critical illness, indemnity)
• Meal Discount
  Complimentary premium access to the Calm App, plus 5 gift subscriptions
  Unlimited access to medical and behavioral telemedicine through Cirrus MD
  Tuition Reimbursement & High School Diploma Program
  Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)
  Childcare Discount Program
  Paid Time Off (PTO)
• Employees must enroll within 30 days for hire and the benefit begins the 1st of the month following 60 days of employment Responsibilities About the Position First Watch Managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others.

We’re not just talking great customer service or amazing food (although customers and food are also high on our list). We hire managers that coach and develop team members who, in turn, fall in love with serving others

• and thus the beautiful cycle of restaurant life continues.

We have immense pride in our food which is why we don’t subscribe to the old BOH versus FOH management structure. At First Watch, each manager is responsible for supervising both kitchen operations and the overall dining experience. Key Responsibilities Learns and supports our You First culture and core values
Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
Understands that we source great food for a reason and that our recipes must be followed
Knows the restaurant sales and traffic goals

• and works to exceed them
  Coaches and observes the First Watch Five Steps of Service being implemented at every table
  Understands the background story of our 10 Commitments
• and puts them into action
  Responds with a sense of urgency to both customer and employee concerns
  Communicates and takes immediate ownership of repair and maintenance issues
  Is certified in food safety
• and identifies and coaches in all areas of safe food handling
  Is continuously scouting for and interviewing candidates to join our team
  Keeps our company assets secure; including computers, point of sale, security systems and equipment
  Understands the key responsibilities of every position in the restaurant
  Puts an immediate stop to any inappropriate behavior, investigates as needed
  Trains, coaches, and develops team members daily
  Recognizes performance that goes above and beyond
  Accounts for all daily revenues and deposits
  Completes our admin duties•and gets required paperwork in on time Who We Are First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients.

A recipient of hundreds of local “Best Breakfast” and “Best Brunch” accolades, First Watch’s chef-driven menu rotates five times a year and includes elevated executions of classic favorites alongside specialties such as its Quinoa Power Bowl, Lemon Ricotta Pancakes, Chickichanga, Morning Meditation fresh juice and signature Million Dollar Bacon. After first appearing on the list in 2022 and 2023, First Watch was named 2024’s #1 Most Loved Workplace® in America by Newsweek and the Best Practice Institute. In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the top 50 most-loved brands in the U.S. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation’s Restaurant News for its seasonal Braised Short Rib Omelet. First Watch operates more than 580 First Watch restaurants in 31 states. For more information, visit www.firstwatch.com. First Watch is an equal opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.