GENERAL MANAGER Position Available In Wake, North Carolina
Tallo's Job Summary: The General Manager position at SMASH in Raleigh, NC is a leadership role overseeing all aspects of the business, from profitability to cleanliness, events, and team culture. The ideal candidate will have 3-5 years of managerial experience in high-volume settings, work approximately 55 hours per week, possess strong delegation skills, and a knack for handling challenging situations. Benefits include competitive salary, career advancement opportunities, and comprehensive health insurance. If you're ready to lead an exciting, buzz-worthy brand experience, SMASH wants you on their team.
Job Description
GENERAL MANAGER 3.1 3.1
out of 5 stars 500 Glenwood Avenue, Raleigh, NC 27603 General Manager
JOIN THE SMASH TEAM!
SMASH is Raleigh’s hottest new eatertainment concept — where table tennis and high-energy fun meets top-tier hospitality. We’re serving up craft cocktails, a full chef-inspired menu, and an electric atmosphere that delivers unforgettable experiences for groups big and small. If you’re passionate, positive, and ready to lead something exciting, we want you to join us.
Your Mission:
Be the Heartbeat of SMASH We’re looking for a leader who thrives on building great teams, driving financial success, and creating a buzz-worthy brand experience. You’ll manage every aspect of the business — from profitability to cleanliness, events to team culture — while bringing the SMASH vibe to life every single day. What You’ll Do Set the
Tone:
Be the leader who energizes the space and inspires your team to deliver exceptional guest experiences — with personality and professionalism. Build the
Culture:
Foster a fast-paced, fun, and feedback-rich environment where team members grow, and guests feel the difference. Own the
Brand:
Represent the values of LM Restaurants while shaping the distinctive SMASH identity in your location and community.
Deliver Excellence:
Ensure a guest-ready space that is clean, welcoming, and fully operational — no detail too small.
Drive Sales:
Lead a high-performing sales and service team that’s focused on event bookings, hospitality-driven upselling, and daily revenue goals. Master the
Tools:
Oversee the use of F&B tech platforms, POS systems, booking software, and back-office tools to drive efficiency and data-informed decisions.
Lead Events:
Oversee private events and group experiences that generate buzz, revenue, and repeat business. Control the
Numbers:
Achieve food, labor, maintenance, and operational targets — without compromising the guest experience.
Be Guest Obsessed:
Address feedback quickly and thoughtfully, turning problems into opportunities to deepen guest loyalty. Grow the
Brand:
Connect with local businesses, influencers, and event planners to expand the SMASH footprint in the community. What We’re Looking For 3-5 years of experience as a General Manager or above in a high-volume ($8MM+) restaurant or entertainment concept Ability to work an average of 55 hours per week (more during restaurant opening) Proven ability to manage a large team with strong delegation and consistent follow-up Confident handling of challenging situations and tough conversations Strong interpersonal and organizational skills Financial acumen — must be able to analyze and act on a P&L A true team coach and developer who mentors and motivates at every level Benefits You Will Enjoy Competitive Salary Career Advancement Opportunities Comprehensive Health, Dental, Vision Insurance Company-Paid Short-Term Disability and Life Insurance 401(k) with Company Match up to 4% Paid Time Off & Flexible Schedules Generous Employee Dining Discounts Lucrative Referral Bonus Program Tuition Reimbursement Program Ready to Lead the Fun? If you’re a hospitality pro who can bring the heat, build a winning team, and create a place people love to come back to — SMASH is your stage. Come lead Raleigh’s next great guest experience.
