Assistant General Manager Position Available In Gloucester, New Jersey

Assistant General Manager 2.8 2.8 out of 5 stars Sewell, NJ 08080

Overview:

As an Edge Fitness Assistant Manager, you are a leader to your staff as well as an assistant to the General Manager of the club. In the absence of the General Manager, you become him/her and your staff depends on you. Our Assistant Managers are highly motivated, mature, self-sufficient individuals who take great pride in driving our business forward and developing future leaders.

Compensation:

Competitive hourly rate, monthly bonus structure, annual bonus, yearly merit increases.

Duties & Responsibilities/Essential Functions:

Team & People Management:

Maintains managerial oversight for the front desk department and communicates regularly with department heads regarding the performance of each department. Understands the company’s Mission Statement, core values and overall culture of the business, leading by example and holding all employees accountable to the spirit of The Edge. Recruits, interviews and ultimately makes the decision to hire new front desk employees into the club. Schedules all front desk employees to ensure the club is staffed properly to hit their goals while staying within the parameters of the payroll budget. Effectively manages and communicates policies and procedures and make sure they are being uniformly enforced. Creates a positive and healthy workplace that fosters constant and never-ending improvement. Provides the time to coach, train and develop each front desk staff member’s sales and customer service skills through practice and training. Provides feedback and positive reinforcement on a regular basis to encourage and motivate staff. Arranges meetings with underperforming staff to provide a coaching session and a progress improvement plan.

Front Desk Management:

Brings The Edge brand to life by connecting members to their areas of interest and assisting them with getting the most out of all of the services offered by The Edge. Proactively manages and ensures resolution of member concerns and complaints Assists the management staff to drive monthly and yearly financial performance of the club. Ensures the Fitness Consultants’ image is properly maintained by monitoring their interaction with members in person and over phone, ensuring adherence to policies and procedures, and upholding proper grooming and uniform standards. Carries and conducts themselves as if they are the owner of the business at all times Commits themselves to delivering excellent member service and operates as the “mayor” of the club by greeting members by name, walking the floor to shake hands and build rapport. Educates and enforces new club policies and procedures and ensures consistency.

Facilities Management:

Personally conducts daily club walk throughs to ensure building assets are promptly and safely maintained, offices and closets are clean and organized, locker rooms are in order (sauna temps are fine, toilets are stocked), shake bar is clean, club temperature is set correctly, TV and music are on proper

Key Qualifications:

Excellent verbal and written communication skills. Strong attention to detail. Thrives in a customer focused environment.

Excellent Team-Work Education & Experience:

A University degree or equivalent experience is preferred but not required. 2+ Years of leadership and people management of large cross-functional teams including proven success in leading, coaching and motivating teams to achieve goals and objectives in a consumer-facing service oriented environment. Related industry experience preferred.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance

Work Location:

In person