RESTAURANT MANAGER- Loudon, NH Position Available In Greene, New York

Job Description:

Job Description Job Description Ability to be flexible withworking hours and weekend day/s are required, High School diploma,or equivalent,

Transportation:

to work, banking if needed, attendall meetings and training as required, Must be able to lift aminimum of 50 lbs. and stand for a period of up to 6 hours at atime, Proficient in English, At least 2 years of managementexperience, and experience working in the restaurant or retailindustry A Restaurant Manager is responsible for the development oftheir team by providing strong, positive leadership andconstructive feedback. They are responsible to deliver a greatguest experience using an operational excellence model whichcontributes to profitable top line sales. They are responsible forthe overall operation of the restaurant according to Dunkin’standards, franchisee standards and in compliance with allapplicable laws. Guest First Culture Embracing a guest firstculture is not a strategy; it is the way we should execute ourbusiness. Start by taking personal responsibility to provide thebest guest service in the industry. Together, we can accomplishthis by delivering what our guests want: quality products; fast,friendly service; and a clean restaurant. Quality products areprepared using the proper systems and recipes the way the guestordered it. Friendly service starts with you

• a warm greeting, asmile, and a thank you go a long way.

A clean restaurant providesthe guest with the atmosphere they want. Let’s make their day.every guest, every day.

RESPONSIBILITIES INCLUDE

(but not limitedto) Recruit, hire, train and develop their employees

• Communicatejob expectations to their employees
• Plan, monitor, appraise andreview their employees’ job performance
• Provide coaching andfeedback; disciplines when appropriate
• Create and maintain aguest first culture in the restaurant
• Ensure all shifts areappropriately staffed with qualified Team Members to achieve guestservice goals
• Maintain safe, secure, and healthy environment byfollowing and enforcing safety, food safety, and sanitationguidelines; comply with all applicable laws
• Ensure Brandstandards and systems are executed
• Prepare and complete actionplans; implement production, productivity, quality and guestservice standards
• Complete audits and implement plans to drivesystem improvements
• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketingand sampling
• Set sales goals and track results

REQUIREMENTS

• -Must be able to lift a minimum of 30 lbs
• Must be able to standfor 6 hours at a time
• Must be authorized to work in the U.S.
• Fluent in English

COMPETENCIES

Guest Focus

• Understands andexceeds guest expectations, needs and requirements
• Develops andmaintains guest relationships
• Displays a sense of urgency withguests
• Seeks ways to improve the guest experience; asksquestions, commits to follow-through
• Resolves guest concerns in atimely fashion
• Touches tables in the restaurants, speaks toguests and asks for feedback on how they can improve theirrestaurant operations Passion for Results
• Sets and maintains highstandards for self and others, acts as a role model
• Consistentlymeets or exceeds goals
• Contributes to the overall teamperformance; understands how his/her role relates to others
• Sets,prioritizes and maintains focus on important activities
• Reads andinterprets reports to establish goals and deliver results
• Seeksideas and best practices from other individuals, teams, andnetworks and applies this knowledge to achieve results ProblemSolving and Decision Making
• Identifies and resolves issues andproblems
• Uses information at hand to make decisions and solveproblems; includes others when necessary
• Identifies root cause ofa problem and implements a solution to prevent from recurring
• Empowers others to make decisions and resolve issues
• Identifiesobstacles and eliminates road blocks Interpersonal Relationships &Influence
• Develops and maintains relationships with team
• Operates with integrity; demonstrates honesty, treats others withrespect, keeps commitments
• Remains positive in high tensionsituations
• Encourages collaboration and teamwork
• Leads others;negotiates and takes effective action Conflict Management
• Seeksto understand conflict through active listening
• Recognizesconflicts as an opportunity to learn and improve
• Resolvessituations using facts involved, ensuring consistency with policiesand procedures
• Escalates issues as appropriate Developing DirectReports and Others
• Works collaboratively with employees to createindividual development plans to strengthen employee’s knowledge andskills
• Regularly discusses progress towards goals, reviewsperformance and adjusts development plans accordingly
• Provideschallenging assignments for the purpose of developing others
• Usescoaching and feedback opportunities to improve performance
• Identifies training needs and supports resources for developmentopportunities Business and Financial Acumen
• Understands guest andcompetition; translates and applies own expertise to addressbusiness opportunities
• Approaches situations with an innovativemind and looks beyond the obvious to deliver solutions andimplement change
• Has a working knowledge of profit and loss andother key financial measurements in order to identify businesstrends, make adjustments accordingly and set goals and teachesothers
• Understands, analyzes and communicates the keyperformance/profit levers and manages to these measures

WHAT WEOFFER

• We are a family owned and operated business.
• With200restaurants in our network you will have the opportunity to growinternally and learn new skills
• Competitive salary
• Healthinsurance
• 401k per company policy
• Two weeks of vacation
• Life/disability insurance
• Outings, recognition contests
• Employee discounts and discounted pet insurance
• Complimentary anddiscounted meals
• Monthly Bonus Plan “With 200 locations in 6states, Cafua Management Company is one of the largest privateDunkin Donuts franchise in the US with a People First culture.

Youare applying to work with a franchisee of Dunkin’ Donuts, notDunkin’ Brands, Inc., Dunkin’ Donuts or any of their affiliates. Ifhired, Cafua Management Company will be your only employer” CafuaManagement Company is an equal-opportunity employer and complieswith all applicable federal, state, and local laws regardingnondiscrimination. We are committed to providing equal employmentopportunities to all individuals regardless of race, color,religion, sex, national origin, age, disability, marital status,sexual orientation, gender identity, genetic information,military/veteran status, or any other basis prohibited byapplicable law. If you believe you have been discriminated againstor have concerns about the company’s compliance with EEOCguidelines, please contact our Human Resources department atHR@Cafuamanagement.com.