Assistant General Manager Position Available In New York, New York

Assistant General Manager Chama Mama – Chelsea New York, NY Job Details Full-time $70,000 – $75,000 a year 1 hour ago Qualifications Management Employment & labor law Master’s degree Bachelor’s degree Business Administration Budgeting Senior level Master of Business Administration Leadership Financial acumen 2 years Communication skills

Full Job Description About Chama Mama:

Chama mama is a collection of cozy family restaurants that pays tribute to the Georgian culture and way of life. Our menu is reflective of the diverse influences that have shaped the Georgian nation and is informed by the home-made traditions of an authentically artisanal culture. We proudly subscribe to that most quintessential Georgian proverb: “a guest is a gift from God” and view hospitality as a vocation – not as an industry. We aim to surprise and delight, to connect and enlighten. After all, it’s the Georgian way.

General Overview:

The Assistant General Manager (AGM) in a restaurant business holds a senior leadership role, overseeing the entire operation to ensure smooth and efficient functioning.

General Duties & Responsibilities:

Take responsibility for the overall performance and success of the restaurant. Develop and implement operational policies and procedures. Efficiently manage front and back-office schedules, ensuring optimal staffing levels and smooth restaurant operations. Performing routine and assigned opening and closing procedures. Develop and manage budgets, financial forecasts, and financial reporting. Monitor and control costs, including food and labor costs. Maximize profitability through effective cost management and revenue generation. Recruit, hire, train, and supervise restaurant staff. Create work schedules, manage employee performance, and address any HR-related issues. Foster a positive and productive work environment. Ensure high levels of customer satisfaction by maintaining quality standards and addressing customer concerns. Monitor and respond to online reviews and feedback. Strive for quarterly and yearly increases in location ratings, targeting a minimum of 4.8 by year-end across all review platforms. Maintain high standards of food and service quality. Conduct regular inspections to ensure compliance with health and safety regulations. Mandate an A rating for health and safety across all restaurant locations. Manage inventory levels and order supplies as needed. Monitor and control food and beverage costs through effective inventory management. Establish and maintain relationships with suppliers and vendors. Negotiate contracts and agreements to secure favorable terms. Implement training programs to enhance the skills of the staff. Stay informed about industry trends and best practices. Ensure compliance with local health regulations, labor laws, and licensing requirements. Stay updated on changes in regulations that may impact the restaurant. Develop and implement long-term strategies for business growth. Identify opportunities for expansion or improvement. Stay current with technology trends and implement relevant systems to streamline operations, such as point-of-sale (POS) systems and reservation platforms. Handle emergencies and unexpected situations effectively. Develop contingency plans for various scenarios.

Qualifications Education:

A bachelor’s degree in a relevant field such as business administration, management, or a related discipline is often preferred. Some organizations may require an advanced degree (e.g., MBA) for higher-level positions.

Extensive Experience:

Several years of relevant managerial experience, typically including a proven track record of success in increasingly responsible roles. The exact number of years may vary depending on the industry and the level of the general manager position.

Leadership Skills:

Strong leadership abilities, including the capacity to lead and inspire teams, make strategic decisions, and manage day-to-day operations effectively.

Financial Acumen:

Proficiency in financial management, including budgeting, forecasting, and financial analysis. General managers are often responsible for the financial performance and profitability of their operations.

Communication Skills:

Excellent communication skills, both written and verbal, to effectively interact with employees, customers, suppliers, and senior management.

Industry Knowledge:

A deep understanding of the specific industry and market dynamics relevant to the organization’s operations in New York City. This includes knowledge of local regulations, market trends, and competition. Chama Mama is an equal opportunity employer. We embrace diversity and are committed to providing equal employment opportunities to all qualified applicants, regardless of race, national origin, age, sex, religion, disability, marital status, veteran status, or any other protected status under local, state, or federal law. This policy extends to all aspects of employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination. More detail about Chama Mama – Chelsea part of Chama Mama