Floor Manager Position Available In New York, New York

Floor Manager
Reserve Cut – Park Ave
109 East 56th Street, New York, NY
Full Time • Salary ($75k – $85k)

Expires:

Jul 10, 2025 Be an early applicant
Required Years of Experience 2 years Job Details Reserve Cut is looking to hire passionate hospitality leaders to join our downtown team! The Restaurant Manager is responsible for overseeing and maintaining the daily operations of customer-facing services, while ensuring high-quality guest experiences. The Restaurant Manager will partner with the General Manager and VP of Operations to set, meet, and exceed the business goals by ensuring the mission, vision, and core values of Reserve Cut are upheld. The ideal Restaurant Manager will have strong leadership skills, a friendly yet competitive spirit, and a strong passion for creating lasting experiences through food & beverage. Salary Range $75,000 – $85,000 Essential Requirements & Responsibilities Day to

Day:

Promote and embody the core values of Reserve Cut, including maintaining exceptional knowledge of the food & beverage we serve and hospitality
Partner with the General Manager to ensure team members are held accountable for following all steps of service, abiding by the policies and procedures set forth, and provide exceptional customer service
Engage in steps of service as a manager by greeting guests, check handling, table touches, and goodbyes
Ensure all VIP guests are acknowledged and content
Respond to customer complaints and reviews in person or online and inform the General Manager and VP of Operations
Lead the team into a successful lunch and/or dinner service
Communicate any issues or 86 items between FOH and kitchen team during service
Develop and retain positive customer relationships, welcoming them back and/or addressing any needs or concerns they may have

Operational Responsibilities:

Oversee daily operations including time keeping, payroll, opening/closing duties, creating floor plans, inventory management, and walk throughs
Thoroughly inspect all areas of the restaurant to ensure standards are maintained
Train, evaluate, and schedule staff for all departments
Respond to guest inquiries and coordinate special arrangements
Enforce established guidelines and policies of the Company
Implement and communicate new menus and promotions such as holiday and special event promotions
Respond to guest questions. Provide guest assistance, direction, and information as requested when working in public areas
Provide guidance and support for all F&B staff
Attend all meetings and trainings assigned
Communicate all guest information/changes to existing information to appropriate departments
Maintain Resy accounts and update guest notes on their F&B preferences
Send thorough and accurate daily reports, covering all areas
Greet all guests, colleagues and clients in a professional and friendly manner
Handle all inquiries and reservations for the restaurant in a timely manner in order to maximize sales
Motivate and be proactive in encouraging team commitment and spirit
Ensure appearance of team members align with Reserve Cut’s grooming standards
Build morale and team spirit by fostering a positive work environment
Effectively monitor, coach, and encourage the team providing guidance when needed

Qualifications:

3+ years of experience in a luxury environment, NYC experience preferred
Ability to read, write, and follow directions in English
Excellent organization and communication skills
Open availability
Positive, engaging, and energetic personality
Very high attention to detail and extensive service knowledge
Must have good knowledge of food preparation, wine, and spirits
Sensitive to cultural nuances
Able to handle a multitude of tasks in an intense, fast paced environment
Excellent people skills and the ability to work under pressure
Ability to maintain a clean and professional appearance as per company policies
Ability to stand for extended periods of time
Multi-lingual is a plus
TIPS, Food Handler’s Certification Reserve Cut is an equal opportunity employer. Reserve Cut does not discriminate on the basis of race, color, creed, religion, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, national origin, ancestry, age, disability, genetic information, citizenship status or any other characteristic protected by applicable federal, state or local law.

Compensation Details Compensation:

Salary ($75,000.00 – $85,000.00)

Benefits & Perks:

Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off Required Skills Strong Passion for Hospitality Ability to Work Under Pressure Excellent Organizational Skills Effective Communication Skills Positive Work Environment Facilitation Cultural Sensitivity Ability to Handle Multiple Tasks Proactive Problem Solving