Floor Manager Position Available In New York, New York

Floor Manager
Mission Ceviche – Union Square
7 E 17th St, New York, NY 10003, United States
Full Time

• Salary ($75k – $85k)

Expires:

Jul 22, 2025 Be an early applicant
Required Years of Experience 3 years

Job Details Leadership:

Bring to life the Mission Ceviche values. Engage and inspire the management and line staff.

• Work with the General Manager to achieve operational goals.
• Model positive leadership behaviors for the team in order to foster a great workplace.
• Actively engage and contribute to the weekly manager meeting.
• Lead with an “If you see something, say something” approach to providing feedback to all team members.
• Actively participate in service and the day-to-day operations.

Guest Engagement:

Ensure the Mission Ceviche team is actively engaging with guests, before, during and after their experience.

• Is acutely aware of the atmosphere in the restaurant and works to constantly monitor and adjust it throughout the day.
• Must actively work the floor to deliver on our Mission Ceviche service standards; 100% table touches are non-negotiable at every service to create hospitality legends and cultivate regulars.
• Consistently execute food, beverage, service, and hospitality that aligns with the Mission Ceviche values.
• Lead the restaurant team to deliver a great guest experience in order to build lifelong repeat guests.

Business Acumen and Compliance:

Operate smarter, play offense with sales, build trust with guests and investors.

• Is aware of and takes a proactive approach to managing prime costs with an eye on the daily, weekly, monthly, and annual projections and budgets.
• Work with the General manager on correct staffing levels, schedules, and systems that allow the restaurant to achieve excellence in operations while taking care of the bottom line.
• Lead the daily critical line checks and supports the BOH to deliver excellent service.
• Ensures that HR practices are consistent with Mission Ceviche values and compliant with all local, state, and federal laws.
• Lead a best-in-class approach to cleanliness, safety, sanitation, and food safety.
• Exhibit mastery of all Mission Ceviche operational systems, including the ability to train and delegate to direct reports.

T

• Ensure that operational and training standards are consistently followed and executed.
• Lead the behavior that creates a safe and enriching workplace for all employees.
• Provide feedback and corrective action in order to hold hourly team members accountable to Mission Ceviche values, goals, and standards.
• Exude excellence in hospitality for all employees and guests.
• Possess excellent strategic planning skills, with an emphasis on delivering, executing, and assessing action plans; is a strategic thinker and multi-tasker.
• Effectively communicate in written and spoken English.
• Proactively communicate to General Manager
• Ability to adapt and lead change.
• Has strong analytical and organizational skills, as well the ability to define and effectively solve and deal with a variety of changing situations under stress.
• Possess strong interpersonal skills and the ability to resolve conflicting interests with the goal of obtaining cooperation.
• Possess a passion for exceptional hospitality, food, and beverages.
• Ability to thrive in a fast-paced, entrepreneurial environment.
• Self-driven, results-oriented, and possess a solid track-record of leading high-caliber, upscale restaurants.
• Well versed in restaurant industry specific labor laws.
• Proficient in a variety of technology systems, including Microsoft Office (Word, Excel, Outlook, PowerPoint), Payroll, POS, and COGS Systems.
• Strong communication and organizational skills are essential, as well as the ability to effectively train, coach, evaluate, and discipline employees.
• Must be able to work flexible work schedules, including nights, weekends, and holidays.
• May be required to lift, carry, push, or pull heavy objects up to 50 lbs.
• Ability to kneel, bend, stoop, ascend or descend stairs and be on feet for extended periods of time. Relevant Experience, Skills, Knowledge & Ability
• 3 years in a leadership position overseeing a full-service restaurant
• Bachelor’s Degree preferred.
• NYC DOH certification required.

Compensation Details Compensation:

Salary ($75,000.00 – $85,000.00)

Benefits & Perks:

Paid Time Off, Potential Bonuses, Dining Discounts Required Skills Ability to Inspire and Motivate Team Members Team Management Conflict Resolution skills Positive leadership Customer Service Orientation Feedback Attention to Detail Guest Engagement