General Manager Position Available In New York, New York

General Manager
Supermoon Bakehouse
120 Rivington St, New York, NY 10002, USA
Full Time • Salary ($65k – $75k)

Expires:

Jul 12, 2025 Be an early applicant
Required Years of Experience 3 years Job Details Reports to:

Owner/Founder Type:

Full-time About Supermoon Bakehouse Supermoon Bakehouse is an award-winning, design-forward pastry studio known for boundary-pushing viennoiserie, creative cruffins, and an unforgettable guest experience. We operate on an ethos of craftsmanship, curiosity, and hospitality — and we’re gearing up for multi-location expansion in 2025. Role Overview The General Manager is the nerve-center of daily execution, owning Front-of-House (FOH), Back-of-House (BOH), Shipping, and Wholesale operations end-to-end. You’ll translate big-picture strategy into flawless shifts, ensuring every croissant, customer, and package leaves the bakehouse at peak quality. This role is currently focused on our flagship location, with a clear runway to oversee additional sites as we scale later this year.

Key Responsibilities:

FOH & Guest Experience Lead, schedule, and develop FOH team (baristas, cashiers, runners) to deliver Supermoon’s signature service Monitor service flow, queue times, and merchandising to maximize sales and guest satisfaction Resolve guest issues with urgency, empathy, and brand voice BOH & Production Support Partner with Head Chef to balance production capacity with daily/weekly demand Oversee inventory control for ingredients, packaging, and supplies; maintain par levels & reduce waste Implement and enforce food-safety, sanitation, and equipment-maintenance standards Shipping & E-Commerce Fulfillment Own end-to-end shipping workflow (packaging, labeling, carriers, tracking) Optimize processes for speed, accuracy, and cost; ensure same-day dispatch targets Wholesale Program Act as primary point of contact for wholesale partners; coordinate order intake, production, and delivery logistics Analyze sell-through data to propose product mixes, launches, and adjustments Negotiate pricing, MOQs, and lead times in line with company margins Team Happiness Preserve and evolve Supermoon’s culture across FOH, BOH, Shipping, and Wholesale; ensure every teammate embodies our values Plan and host regular team touchpoints, celebrations, and culture‑building activities Be the champion for employee well‑being; conduct pulse surveys, 1:1s, and recognition programs Cultivate a psychologically safe, inclusive environment that attracts and retains top talent Profitability & Margin Optimization Own the bakery’s P&L; track daily and weekly performance, flag variances, and implement initiatives to expand gross margins Partner with culinary and purchasing teams to reduce COGS, renegotiate vendor terms, and optimize labor efficiency People, Finance & Reporting Build staffing plans, conduct hiring, onboarding, training, performance reviews, and corrective actions Manage labor budgets, COGS, and operational KPIs; present weekly and monthly reports to the Owner Champion a “one team” culture across FOH, BOH, and support functions Qualifications & Experience 5+ years progressive experience managing FOH/BOH operations in high-volume bakery, café, or food-service concepts Demonstrated success scaling from single-unit to multi-unit or multi-channel (retail + e-commerce/wholesale) Proven track record in people leadership: hiring, coaching, and building high-performing teams of 25+ employees Strong command of inventory management systems, POS, and basic financial analysis (P&L, COGS, labor %) ServSafe Food Protection Manager (or equivalent) certification preferred Ability to lift 50 lbs. and thrive in a physically demanding, fast-paced environment Key Competencies Entrepreneurial mentality with a hunger to grow, iterate, and problem-solve Relentless attention to detail without losing sight of the bigger picture Clear, candid communicator — written, verbal, and data-driven Calm under pressure; able to triage competing priorities in real time Passion for pastry, craft food, and the guest experience Supermoon Bakehouse is an equal-opportunity employer committed to building a diverse and inclusive team. If you’re excited by what you’ve read but don’t meet every single requirement, we still encourage you to apply.

Compensation Details Compensation:

Salary ($65,000.00 – $75,000.00) Required Skills Leadership Team Leadership Team Development Customer Service Problem Solving Inventory Management Analytical Skills Food Safety Knowledge