Manager Position Available In Niagara, New York

Manager Church’s Chicken – 3.5 Niagara Falls, NY Job Details Full-time $18 – $20 an hour 3 days ago Benefits Flexible schedule Qualifications Customer service Restaurant management Employment & labor law Mid-level Cash register Driver’s License Food service 1 year Leadership Restaurant experience Full Job Description Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards. Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities. Assists and resolves all guest complaints in-person or by phone. Apply the “listen, apologize, satisfy and thank” model to all guest complaints. Ensures all incoming calls are handled in a prompt, courteous, and professional manner. Directs and conducts regular training with team members. Provides regular feedback to all team members and identifies areas for improvement. Works with direct reports to cross-train and assist in the development of new skills. Creates a work place where team members strive to do their best, are rewarded for performance, and have fun. Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced, Maintains a clean and safe restaurant for guests and team members. Responsible for budgets and makes adjustments as needed. Ensures compliance with labor laws. Understands, enforces and adheres to all company policies and procedures. Maintains restaurant inventory and ensures accessibility and organization. Responsible for routine maintenance and repairs on all equipment. Prepares and analyzes operation reports Performs other duties as assigned.

Job Type:

Full-time Pay:

$18.00 – $20.00 per hour

Benefits:

Flexible schedule

Shift:

10 hour shift Day shift Evening shift Shift availability: Night Shift (Preferred) Day Shift (Preferred) Ability to

Commute:

Niagara Falls, NY 14303 (Preferred)

Work Location:

In person