Assistant Front of House Manager Position Available In Queens, New York

Assistant Front of House Manager Queens Museum – 3.9 Corona, NY Job Details Full-time $60,000 a year 8 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Pension plan Employee assistance program Vision insurance Life insurance Qualifications Bilingual Mandarin Spanish Multilingual Customer service Mid-level American Sign Language Windows Microsoft Office 3 years Supervising experience Computer skills Cash handling

Full Job Description Position Title:

Assistant Front of House Manager Department:

Front of House Reports To:

Director of Museum Experience & Operations Position Classification:

Full time, Non-Exempt (Salary),

Benefits-Eligible Work Location:

Onsite at the Queens Museum (Corona, NY)

Work Schedule:

Wednesday – Sunday (9:30 AM – 5:30 PM)

Salary Band:

D3

Salary Range:

$60,000

Annually Management Classification:

Supervisor About the Queens Museum The Queens Museum is dedicated to presenting high quality arts and educational programming for the people of New York, and particularly the residents of Queens, a uniquely diverse ethnic, cultural, and international community. The Museum’s work honors the history of our site and the diversity of our communities through a wide ranging and integrated program of exhibitions, educational initiatives, and public events. In this current moment of uncertainty, we recognize that museums should serve as places of care, not just for their collections, but for their communities, staff, and artists. The Queens Museum strives to be a cultural institution that is open, responsive, inclusive, and empathetic. Position Overview The Queens Museum seeks an experienced Assistant Front of House Manager to support a museum-wide effort to enhance visitor enjoyment at the Museum. The Assistant Manager is a public-facing representative of the Museum, who will proactively engage visitors, resolve visitor questions, and promote an integrated program of exhibitions and learning experiences offered to the public. The Assistant Front of House Manager supports the Director of Museum Experience & Operations in the overall smooth running of the front of house department, in the areas of staff training, onboarding, and scheduling, time and attendance tracking, safety procedures, e-ticketing and visitor relations. Successful candidates will have prior museum experience and bring an engaging and outgoing demeanor, exceptional communications skills and an interest in art, culture and community engagement to the role. Bilingual and Multilingual candidates fluent in Spanish, Mandarin, and/or ASL are strongly encouraged to apply. Essential Functions Create a culture of friendliness, hospitality, and community at the Front of House with a customer satisfaction-based approach Work with Visitor Services Associate team (VSAs) to cultivate a welcoming, inclusive environment Support the Director of Museum Experience & Operations in supervision of the VSA team, new hire onboarding processes, training and support Assist the Director of Museum Experience & Operations in efforts to continuously improve operational effectiveness of the Front of House Department Serve as a representative of the Museum; Promote Exhibitions, Public programs, workshops and summer camps Proactively resolve any visitor questions Escalate situations to the management team as needed Build professional relationships with external stakeholders including artists, community leaders, school administrators, students, local businesses, and public officials Coordinate, facilitate and welcome self-guided group tours Serve as a key knowledge holder of health and safety protocols Maintain knowledge of ticketing systems; support the Director of Museum Experience & Operations with management of the e-ticketing system Provide scheduling support to the Director of Museum Experience & Operations Support the maintenance of an efficient and secure cash handling system Record and report attendance figures and report general visitor comments at staff meetings Record incidents and facilities issues according to procedures Manage FOH voicemail and email accounts. This list represents the essential functions of the role, this list does not constitute an exhaustive list of job functions Competencies Demonstrates initiative, resourcefulness and a creative approach to problem-solving Thrives in culturally diverse settings Displays a high level of support for colleagues, builds professional and respectful relationships with others Adaptability and flexibility Ability to work independently and as a team player in a fast-paced environment, handling multiple tasks and adhering to deadlines Qualifications Familiar with best standards in Museum Visitor Experience and Engagement Prior customer service and cash handling experience Proven ability to interface with visitors, resolve customer service issues, and escalate priorities to management Proven ability to collaborate effectively across teams Demonstrated proficiency in streamlining workflows in Google Workspace and readiness to learn and embrace new platforms Requirements 3+ years of prior work experience in Museums or Cultural Institutions, ideally in a Visitor Services/Experience position Availability to work onsite at the Queens Museum Wednesday through Sunday, with regular attendance at work on evenings, weekends and holidays Strong computer skills: proficiency in Google Workspace, Microsoft Office, Windows and Mac environments, point of sale and ticketing platforms How to Apply

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Submit the following materials Applications are due at 11:59 PM on Friday, July 4, 2025 Resume outlining your work experience Cover letter describing your interest in this position Please note that due to the high volume of applications, only complete applications including a cover letter will be considered for an interview. Late applications will not be considered for this position. Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role Interview Process Introductory interview (Zoom): Week of July 7, 2025 Final interview (onsite at the QM): Week of July 14, 2025 Anticipated start of work: Week of July 14, 2025 (or sooner) Benefits This is a full-time benefits eligible position to participate in the following benefits: Paid Time Off including Vacation, Sick Leave, and Personal Days Paid Holidays & (4) Summer Fridays per year Medical, Dental, Vision Benefits Retirement Benefits (401K savings plan, Pension plan, and Life Insurance policy) Employee Assistance Program Free affiliate admission to most American Museums Living Land Acknowledgment The Queens Museum would like to acknowledge the past, present, and future generations of Matinecock, Canarsie, Lekawe (Rockaway), Munsee Lenape, and the interconnected Matouwac communities across the Greater Long Island region, as stewards of the land. As both a museum of art and a historic site built on unceded Indigenous lands, the Queens Museum is committed to working towards a living land acknowledgment built on listening, collaboration, and action together with Indigenous communities. We recognize the ongoing impacts of the violent colonial displacement of Native people-as well as the displacement of animal relatives and the disruption of natural ecosystems-by the United States. We invite our communities to join us in taking action now by devoting time to taking care of the land, whether this be cleaning up your local park or donating to an Indigenous-led advocacy group. EEOC Statement The Queens Museum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, familial status, marital status, military status, sexual orientation, genetic information, HIV status, arrest record, gender identity, gender expression, transgender status, genetic information, domestic violence victim status, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.