Berkeley Hall Club General Manager/COO Position Available In Beaufort, South Carolina

JobTitle:

BerkeleyHallClubGeneralManager/COO

JobCategory:

GM/COO

Club:

BerkeleyHallClub

Location:

Bluffton,SC

GENERALMANAGER/CHIEFOPERATINGOFFICERPROFILE

BERKELEYHALLCLUB
BLUFFTON,SC

GENERALMANAGER/CHIEFOPERATINGOFFICERATBERKELEYHALLCLUB

BerkeleyHallClub,locatedinBluffton,SC,justwestofHiltonHeadIsland,isseekingadynamicGeneralManager/ChiefOperatingOfficer(GM/COO).RecognizedasoneofthepremierresidentiallifestylecommunitiesintheSoutheasternU.S.,BerkeleyHallisknownforitsexceptionalmaintenanceandiswidelyregardedasthemostdesirablecommunityintheLowcountry. TheClubseeksavisionaryleaderwhowillcollaboratewiththeBoardtoshapeandexecuteastrategicplanforthefuturewithinthisbundledcommunity.

Elevatingtheoverallmemberandresidentexperienceisakeypriority,requiringaleaderwhocanengageeffectivelywiththeBoards,Committees,MembersandResidents,andstaff.

Theidealcandidatewillbefront-facingandhighlyengaged,withastrategic,big-pictureleadershipapproach.

Theymustbeanactivelistener,skilledinformulatingandexecutingstrategies,andpossessthepresenceandgravitastoleadwithconfidence.

Intheboardroom,theywilltakeafirmyetcollaborativeapproach,ensuringclearvisionandorganization,particularlyincapitalprojects. BerkeleyHallisanexceptionallybeautifulproperty,anchoredbytwooutstandingTomFaziocourses.

ThenewGM/COOwillplayacriticalroleinprovidingclear,effective,andaccountableleadership,fosteringasenseofcommunityamongengagedandsupportivemembers/residents.

ByensuringcontinuityandworkingcloselywiththeBoardandCommittees,thisleaderwillhelppositionBerkeleyHallforlong-termsuccess. .

ABOUTBERKELEYHALLCLUBANDCOMMUNITY

BerkeleyHallClub,adistinctiveprivategolfcommunityedgedonthebanksofthepristineOkatieRiverinBluffton,SouthCarolina-theheartofthecoastalLowcountry-isaworldwithacasuallyinvitingandactivelifestylethatsetsthestandardforallprivatecommunities.

JustminutesfromHiltonHeadIsland,the980-acrepropertyisuniqueamongtopprivategolfcommunities.

Withtwoworld-classTomFaziocoursesandastunningJeffersonian-styleclubhousethatformthe”CoreoftheCommunity,”thetwowalkableclassiccoursesfeelmorelikeagolfretreat,withbeautifullagoonsandmajesticliveoaks. ForthefamiliesofBerkeleyHallmembers,the35,000-square-footJeffersonian-styleClubhouseservesasthecommunity’ssocialactivitycenter.

Thearchitecturalmagnificenceitconveysfromtheoutsideisequallymatchedbyitsinvitinginteriordesign.

Membersmeethereinthemorningoverdailycomplimentarycontinentalbreakfastsorinthelockerroomsastheyprepareforamatchonthelinks.

Eachdayisfilledwithanactivebuzzasgroupsandcommitteesgettogetheraswellasfamilyandfriendswhoenjoymultiplediningoptions.

WithinthecommunityisTheRiverParkwhichwindsalongthebanksoftheOkatieRiver.

TheCommunityDockisdottedwithegretsandtheoccasionaldolphinsighting.

Surroundedby10milesofnaturetrails,BerkeleyHallGreenwaystravelstothepark,overrusticbridgesandbelowmoss-drapedliveoaks. Theculinarysceneisarichtapestryofinfluencesthatresultsinclassicflavorsanduniqueinterpretations.

BerkeleyHallembracesthisvarietywithsixdistinctivediningoptions,eachwithitsformofinformalsophisticationandtogetherofferingabalancedexperiencefromsimplicitytodecadence.

FromtheoutdoorVerandahtothecordialTapRoomwherejokesaresharedandstoriesareembellished,eachmenuisuniqueandreflectsthebountyoftheseason. BerkeleyHalloffersseveralphysicalpursuits,fromgolfandracquetsportstoswimming,biking,watersports,andmore,foreachmembertomeettheirgoals.

Throughoutthelargestate-of-the-arttrainingfacility,membershaveaccesstocardiovascularstrengthequipment,trainingclassrooms,anindoorpoolandwhirlpool,saunaandsteamrooms,spatreatmentareas,andahealthyspacafé.

BERKELEYHALLCLUBBYTHENUMBERS

594Members
65AverageAgeofMembership
$115,000InitiationFee
$26,714AnnualDues
AnnualRoundsofGolfisapproximately52,000
AnnualGrossVolumeisapproximately$25M
AnnualDuesVolumeisapproximately$13.5M
AnnualF&BVolumeisapproximately$2.2M
77%alacarte23%banquets
130employees(FTE);7seasonal
POS-Clubessential

BERKELEYHALLCLUBWEBSITE

www.berkeleyhallclub.com

GENERALMANAGER/CHIEFOPERATINGOFFICER-POSITIONOVERVIEW

TheGeneralManager/ChiefOperatingOfficerofBerkeleyHallClubreportsdirectlytotheClubPresidentandmanagesallaspectsoftheClub’soperations.

He/ShecoordinatesandadministerstheClub’spoliciesasdefinedbytheBoardofDirectors,developsoperatingpoliciesandprocedures,anddirectstheday-to-dayworkofalldepartmentsincludinggolfoperations,coursemaintenance,rentalprograms,HOA/POAoperations,memberservices,foodandbeverage,fitness,security,accounting/budgeting,andhumanresources,aswellasbeingactivelyinvolvedinrealestateandmembershipmarketingefforts.

Specificemphasisondeliveringthehighestqualitystandardstoenhancetheexperienceformembersandtheirguestsandhavinganexceptionaleyefordetailsrelatingtotheoverallexperience,amenities,andprogrammingquality. TheGM/COOisexpectedtobeaconsummateandrespectfulprofessionalintermsoftransparency,honesty,straightforwardness,integrity,accountability,leadership,anddedication.

He/Shemustbeabletoinspireandmotivateastrong,well-regardedteamofkeydirectorsandearntherespectofthemembersandemployeesaswellasthecommunityatlarge;understandinghowtogainandmaintainthetrustandconfidenceoftheseconstituenciesisacriticalsuccessfactoratBerkeleyHall. BerkeleyHallClubisabusyandmulti-facetedoperationthatrequiressignificantadministrativeandorganizationalskillsandpossessingstrongfinancialacuityisimportant,asistheabilitytosuccinctlyandconciselyanalyzeandconveyimportantfinancialinformationandexpectationstovariousCommittees,theBoard,andtheleadershipteam,especiallyimportantwiththeupcomingorcurrentlyunderwaycapitalimprovementsandplanningfortheirsuccessfulopeninguponcompletion. Communication,whileclearlyimportantatallclubs,isofutmostimportanceatBerkeleyHall.

TheGM/COOmustbecomfortableandeffectiveinbeingabletocommunicatewithalllevelsofstaff,withthevaryingdemographicsofthemembership,withoutsidevendorsandcommunityleaders,andinbothone-on-oneandlargegroupsettings.
Activelisteningandfeedback/responseskillsmustbehonedatahighlevelandexceptionalpersonalpresentationandwritingskillsarecriticalinthisrole,asisasincereandnaturalfront-facing,approachablestyle.

CollaboratingwiththeBoard,Committees,andSeniorStaff,theGM/COOmustbefocusedonensuringthattheClub’svisionisrelevant,topical,andwell-constructedandthatallinvolvedknowtheiraccountabilities. Natural”executivepresence”isnecessaryforasuccessfulnewleaderinthisrole.

INITIALPRIORITIESOFTHENEWGENERALMANAGER/CHIEFOPERATINGOFFICER

EngagewiththeBoard,Members,andStafftounderstandtheClub’scultureandhistorybeforeimplementingsignificantchanges.

Bevisible,approachable,andactivelypresentinthecommunity.
Assessemployeestrengthsandareasfordevelopmentwhileclearlycommunicatingyourvisionandstrategy.

Developaplantoenhancestaffmoraleandsatisfaction,ensuringahighlevelofserviceandmemberexperience.
Preparea”StateoftheClub”reportafter90days,offeringinsightsandrecommendationsonoperations,staffing,programming,andkeyprocesses.
DefineandcommunicateastrategicvisionfortheClub’sfuturewithinthebroadercommunity.
Maintainastrongandconsistentpresencethroughoutthecommunity,fosteringengagementwithmembersandstaff.
Implementbestpracticesforclearandeffectivecommunicationacrossalllevelsoftheorganization.
Activelylistentostakeholdersandarticulateacompelling,forward-thinkingvision.
Gainadeepunderstandingoftheuniquedynamicsandlandscapeofthecommunity.

CANDIDATEQUALIFICATIONS

AhighlyenergeticindividualwithaproventrackrecordasaGMorAssistantGMandapassionforserviceexcellenceinallfacetsofclubandcommunityoperationsprovidinginnovativeleadershipandsoundguidancetoclubmembershipandstaff.
Aminimumof10yearsofprogressiveleadership/managementexperienceinaprivatemember-ownedprivatecluband/orcommunityorhigh-endresortoperation,preferablythosewithmemberboardsandcommitteeinvolvement.
StronghistoryofsuccessandkeenunderstandingofqualityFoodandBeverageoperations,includingrevenuegrowth,training,innovationandcreativity,andstrongserviceculturedevelopment.
Provenandverifiableleadershipqualitieswithademonstratedabilitytodirect,coordinate,andcontrolallaspectsofafull-serviceclub andcommunity.
Demonstratedabilitytoattract,hire,develop,andengageahigh-performingcross-functionalteam,allfocusedona”continuousevolutiontoexcellence”inallthattheydo.
Stronghistoryofsuccessandkeenunderstandingofgolffacilitiestoensurethecourseismaintainedtothebestpossiblestandards,withcapitalresourcesappropriatelydesignatedtoprovideforlong-termsustainabilityandplayabilityofthecoursewhileprovidingaworld-classgolfexperienceformembers.
Asuccessfulcandidatewillrecognizethattheyneedtobeacreativeproblem-solverwiththeabilitytoconveyideas,suggestions,andsolutionsinathoughtful,well-reasonedmannerwithahighlevelofintegritytogaintrust,buy-in,andsupportfrombothmembersandstaff.

Thisisnota”redo”situation,butratheronewherecontinuous,thoughtfulevaluationofenhancementsorinnovationsofactivities,programs,experiences,andsuchisanimportantnaturalpartoftheGM/COO’smakeup.
Anorganizationallyfocusedindividualwhorecognizesthatan”obsessivefocusondetailsandconsistencyofdeliveryatahigh-levelresultinhighmembersatisfaction,highlevelsofqualityandanoverallexceptionalmemberexperience.”
FinancialandbudgetingacumenwithpriorP&L responsibility,aswellasatrueunderstandingofthebalancesheet,memberequity,andcashflow. Criticallyessentialisaleaderwith”truegravitas”whocandiplomaticallyandeffectivelyconveytheirbeliefswithconfidence,backthemupwithreasonedsupport,andstandfirmwherenecessarybecausetheystronglybelieveintheoverall”bettermentoftheBerkeleyHallcommunityasawhole!”Thisleaderepitomizestheconceptofbeinga”truethoughtpartner”withtheBoard,and”takingownership”oftheroleiscritical.

EDUCATIONALANDCERTIFICATIONQUALIFICATIONS

Substantialprivatecluborhospitalityexperiencewillbeconsideredinlieuofthedegree.
IndustrycertificationssuchasCCM,CCE,CMC,orPGAareencouragedbutnotrequired.

EMPLOYMENTELIGIBILITYVERIFICATION

Incompliancewithfederallaw,allhiredemployeesmustverifytheiridentityandeligibilitytoworkintheUnitedStatesandcompletetherequiredemploymenteligibilityverificationformuponhire.

SALARYANDBENEFITS

Salaryisopenandcommensuratewithqualificationsandexperience.

TheCluboffersanexcellentbonusandbenefitspackage.