The Piedmont Club General Manager/COO Position Available In Spartanburg, South Carolina
Tallo's Job Summary: The General Manager/Chief Operating Officer (GM/COO) of The Piedmont Club will lead day-to-day operations to ensure an outstanding experience for members and guests. They must be engaged, proactive, and adept at recognizing industry trends. The ideal candidate will build strong relationships, maintain traditions, and drive long-term success.
Job Description
JobTitle:
ThePiedmontClubGeneralManager/COO
JobCategory:
GM/COO
Club:
ThePiedmontClub
Location:
Spartanburg,SC
GENERALMANAGER/CHIEFOPERATINGOFFICERPROFILE
THEPIEDMONTCLUB
SPARTANBURG,SC
GENERALMANAGER/CHIEFOPERATINGOFFICERATTHEPIEDMONTCLUB
ThePiedmontClub,apremierprivateclubknownforitsrichtraditionsandgraciousSouthernhospitality,isseekinganexceptionalleadertoserveasitsnextGeneralManager/ChiefOperatingOfficer(GM/COO).Thisisanoutstandingopportunityforadynamicandengagingprofessionaltoleadahighlyrespectedclub,blendingtime-honoredtraditionswithforward-thinkinginnovationtoensurelong-termsuccess. Theidealcandidatewillbringadeepunderstandingoffoodandbeverageoperations,businessadministration,andserviceexcellence.
Astrategicmindset,adaptability,andahands-onleadershipstylewillbeessentialinmaintainingtheclub’sdistinguishedreputationwhileenhancingthememberexperience.
TheGM/COOwillhavetheuniqueopportunitytoshapethefutureoftheclub—strengtheningmembershipgrowth,retention,andengagement—whilepreservingthewarm,inclusiveculturethatmakesThePiedmontClubacherishedinstitution.
Thisroleisidealforamotivatedleaderwhothrivesonbuildingstrongteams,mentoringtenuredstaff,andfosteringanenvironmentofrespectandaccountability. Spartanburgisagrowingandthrivingcommunity,withcloseproximitytothemountains,sandybeaches,andtheEasternseaboard.
ResidentsareattractedtothequalityoflifeandtheaffordabilityofSouthernliving,aswellastheabundanceofoutdooractivitiesandanemergingdowntown.
MembersofThePiedmontClubareespeciallyinvestedintheeconomicgrowth,development,andexpansionofthecity.
ThenewGM/COOshouldhaveatruepassionanddesiretobeanactiveandinvolvedmemberandresidentoftheSpartanburgcommunity. .
ABOUTTHEPIEDMONTCLUB
ThePiedmontClub,establishedin1941,isoneoftheSoutheast’spremierprivateclubs,knownforitsexceptionalsocialanddiningexperiences.
OriginallyfoundedbyWalterMontgomerytoserveSpartanburg’sgrowingbusinesscommunityduringthetextileboom,theClubhasevolvedwhilepreservingitstraditionofoutstandingservice.
TheClubishousedinthehistoricMontgomeryHouse,aQueenAnne-stylehomebuiltin1893.DesignedbyWalterScottMontgomeryforhisbrotherVictor,thehomefeaturestowers,dormers,baywindows,andintricatewoodenornamentation.
Moved200yardsin1939or1940tomakeroomfortheSpringdaleDairyDepot,thehousewasrestoredtoitsoriginalarchitecturalstylein2007. Initially,ThePiedmontClubprovidedbothlodginganddiningservices,butbythe1950s,ithadshiftedfocussolelytodining.
Theoriginaldiningarea,nowtheKateBarryRoom,remainsakeypartoftheClub.
Overtheyears,expansionsinthe1970sand2001enhanceditsfacilitiestoaccommodateagrowingmembership. TheClubhasupheldhighmembershipstandardswhileembracingchange.
Membershipisbyinvitationonlyandmustbeendorsedbytwomembers.
ANon-DiscriminationArticlewasaddedtotheBy-Lawsin1988,leadingtothefirstfemaleandminoritymembersjoiningin1989.In2010,theClubelecteditsfirstfemaleBoardmemberandnowin2025theClubhaselecteditsfirstfemalePresident. Expandingbeyonditsbusiness-orientedorigins,ThePiedmontClubnowhostssocialeventssuchasfamilynightsandrelaxedattiredining.
ItplaysakeyroleintheSpartanburgcommunity,servingasavenueforfundraisers,businessmeetings,andpoliticalgatherings.
Membersalsobenefitfromreciprocalagreementswithotherprestigiousclubs.
A2005MasterPlanledtophasedrenovations.
PhaseI,completedin2008,restoredroomsintheMontgomeryHouse.
In2009,PhaseIImodificationstransformedtheFairforestRoomintotheGeneralDanielMorganRoom,creatingavibrantbarspacetobettersuitmembers’diningpreferences.
ApaintingofGeneralDanielMorgan,commissionedin1968byartistAliciaRhett,nowresidesintheroom. Mostrecently,theClubunderwentmajorfacilityimprovementsincludingstraighteningoutahallwayandenclosinganoutdoorporchtocreatemoreeventspace. ThePiedmontCluboffersflexibleeventspacesforgatheringsrangingfromsmallmeetingstoreceptionsforupto500guests.
Itstailoredcateringservicesandexpertculinaryteamensureanexceptionaldiningexperience.
Withacommitmenttotraditionandprogress,theClubremainsadistinguishedinstitutionintheSoutheast.
THEPIEDMONTCLUBBYTHENUMBERS
Atpresent,thereareapproximately1,500membersinallcategories
$1,900Initiationfee+$100CapitalImprovement
$1,620Annualdues
Approximately$4.6MGrossrevenuesfromallsources
Approximately$1.8MAnnualduesvolume
Approximately$2.2MF&Bvolume
Averageageofmembersis62
Thereare22BoardMembers;theBoardiselectedannuallywithlittleturnover
ClubCommitteesincludeAdmissions,Nominating,House,Membership,BuildingandGrounds,StrategicandLong-RangePlanning,FinanceandAudit,Insurance,andExecutive
TheClubisorganizedasa501(c)(7),notforprofitorganization
THEPIEDMONTCLUBWEBSITE
www.thepiedmontclub.org
GENERALMANAGER-POSITIONOVERVIEW
TheGeneralManager/ChiefOperatingOfficer(GM/COO)ofThePiedmontClubwilltakefullownershipoftheclub’sday-to-dayoperations,overseeingallaspectsofamenities,staff,programs,andactivitiestoensureanoutstandingexperienceformembersandguests.
Thisrolerequiresaleaderwhoisnotonlyhighlycompetentinclubmanagementbutalsodeeplyengaged,approachable,andproactiveinrecognizingindustrytrendsandinnovations.
Theidealcandidatewillthriveinarelationship-based,multi-generationalclubenvironment,bringingvisibleenergyandpassiontotherolewhileembracingthegrowthandvibrancyofthesurroundingcommunity.
ItisessentialthattheGM/COOexercisessoundjudgment,recognizingwhatiscurrentlyworkingwellandpreservingtheclub’svaluedtraditionswhileidentifyingopportunitiesforenhancementandlong-termsuccess. Tobesuccessful,theGM/COOmustquicklyestablishcredibilitywiththestaff,manyofwhomarelong-tenuredandhighlyregardedbyboththeBoardandMembership.
Anaturalteambuilder,theGM/COOwillserveasacoachandmotivator,settingcleargoalsandexpectationswhilefosteringacultureofrespect,professionalism,andcollaboration.
Thisrolerequiresstrongleadershipskills,anoutgoingandengagingpersonality,andahands-onapproach.
TheGM/COOmustbalanceadministrativeresponsibilitieswithmeaningfulmemberandstaffinteractions,ensuringtheyremainavisibleandapproachablepresencethroughouttheclub. Additionally,strategicplanningexperienceandtheabilitytoworkeffectivelywiththeBoardandClubCommitteeswillbekeytosuccess.
TheGM/COOmustimplementaprocess-drivenleadershipstyle,settingandmaintaininghighperformancestandardswhileservingasatrustedthoughtpartnertotheBoard.
Theymustbeaconfidentyetdiplomaticprofessionalwholeadswithintegrityandaccountability,commandingrespectthroughtheiractionsanddecision-making.
Attentiontodetailiscritical,particularlyinmaintainingthefacilitiesandsurroundinggroundstothehigheststandards.
Excellentcommunicationskills,bothverbalandwritten,aswellasastrongsenseofemotionalintelligence,isessential,asisanappreciationfortheclub’sdeep-rootedSouthernculture,whererelationshipsarelong-standingandpersonalizedserviceisparamount.
INITIALPRIORITIESOFTHENEWGENERALMANAGER/CHIEFOPERATINGOFFICER
Listen,learn,andobserve.
BecomefamiliarwiththecultureoftheClub. Cultivaterelationshipswiththemembers,theirfamilies,andteammembers.
Evaluatetheoverallmemberandserviceexperience,especiallyinfoodandbeverageoperations,collaboratingona’gameplan’toinnovate,elevateandenhance.
OneareaofemphasiswillbetoworkwiththeteamtoreimaginetheClub’sbeverageprogram(craftcocktails,winelist,etc.)
Examinetheexistingopportunitiesforgatheringmemberfeedbackandassessingsatisfactionlevels.
Ifneeded,createanewfeedbackstrategyplantopresenttotheBoardpromotingtherightchannels,balance,andmetricsformemberfeedbackandsatisfaction.
Reviewexistingtechnologysoftwareandplatforms. Developaplanandmakerecommendationstotheboardtoleveragetechnologytoenhancehigh-touchservice.
UndertakeathoughtfullookatthecurrentoperationandprovidetheBoardwitha”StateoftheClub”reportwithrecommendationsafter100daysinthisrole,includingathoughtfulanalysisoftheClub’sorganizationalchart.
PartnerwiththeBoardtocreateastrategicmembershipmarketingplan,focusedonattraction,recruitmentandretentionofmemberswhilepromotingclubusageandmemberengagement.
CANDIDATEQUALIFICATIONS
Aminimumof5-7yearsofprogressiveleadership/managementexperienceinaprivate,member-ownedclubenvironmentispreferred.
Non-currentGM’swillbeconsidered,butonlywithverificationofworkexperienceswithaqualityclubandmentor.
Non-clubindustrycandidatesmustbeabletoportraytheirknowledgeandstrengthsinworkingwithwell-intendedandactivevolunteersinboardandcommitteerolesinanon-profitdynamic.
Preferably,experienceinaSoutherncluband/orwithpersonalconnectivitytotheSouth.
Stronggeneralmanagementskillswithverifiablestrengthsinteamdevelopment,abilitytomonitorfinancialstandingandcashflow,showcasingresponsiblefiscalmanagementandaccountabilityacrossbothoperatingandcapitalbudgets,recreationalamenitymanagement,exceptionalqualityandconsistencyoffood&beverageprogramming,outstandingmember/guestserviceprogramming,strategicplanning,renovations,andprojectmanagement,andtheabilitytoconsistentlydefineandachievegoalsandobjectives.
Averifiablehistoryofachievingstrongandpositivenetmembershipengagementwithinchangingmemberdemographicswhileensuringstrongmembershipsatisfactionlevels.
Passionfortherole,withapositive,thoughtfuldemeanorconducivetoafun,personalizedmemberandstaff-centricenvironment.
Professionalisminconduct,presentation,dress,communication,andultimatelyastrong,positive,”toneatthetop”styleiscriticallyimportant.
Astrong”bottom-up”leaderwhorecognizesandhasverifiabledemonstrationsofhis/herdevelopmentoftheteam.
EncouragingpersonalgrowthtobothpersonallyandprofessionallybenefittheClub.
Possessiveofstrongorganizationalskillsandanaturalobsessionwithdetailsnecessarytoachievehighlevelsofquality,satisfaction,andoutstandingmemberexperiencesandstaffsatisfactionandmemberengagement.
Acharismaticindividualwithasenseofhumorandapproachablestylethatiscommensuratewiththecultureandexpectationsofafriendly,fun,andsupportivemembershipandteamofassociates.
Ultimately,someonepossessingahighlydevelopedandnatural’gravitas.’
EDUCATIONALANDCERTIFICATIONQUALIFICATIONS
Abachelor’sdegreeispreferredwithafocusonHospitalityManagement.
Inlieuofthedegree,substantialprivatecluborhospitalityexperiencewillbeconsidered.
IndustrycertificationssuchasCCMareencouragedbutnotrequired.
EMPLOYMENTELIGIBILITYVERIFICATION
Incompliancewithfederallaw,allhiredemployeesmustverifytheiridentityandeligibilitytoworkintheUnitedStatesandcompletetherequiredemploymenteligibilityverificationformuponhire.
SALARYANDBENEFITS
Salaryisopenandcommensuratewithqualificationsandexperience.
Thecluboffersanexcellentbonusandbenefitspackage,includingassociationmembership.
