Catering Manager Position Available In Davidson, Tennessee

Catering Manager Fairlane Hotel – 4.0

Nashville, TN Job Details Estimated:

$58.8K – $67.5K a year 14 hours ago Qualifications Customer service Event planning Mid-level 1 year Communication skills Hotel experience Time management Full Job Description We’re hiring an organized Catering Manager who is passionate about creating unforgettable experiences for guests. The Catering Manager is responsible for servicing incoming groups/events, selling catering-only groups and maintaining as a liaison between the customer, their representatives, and the hotel by directing each hotel department as to their specific role in the preplanning and execution on-site. Implements excellent customer service for successful execution of event and customer satisfaction to ensure the customer remains loyal and books future business with the hotel/company. Must have previous event planning experience or work in a similar role. Applicants should be friendly, reliable and detail oriented. Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. Adheres to all standards, policies, and procedures. Uses his/her judgment to integrate current trends in event management and event design. Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. Acts as liaison between the hotel salesperson and customer throughout the event process (pre-event, event, post-event). Manages group room blocks and meeting space for assigned groups. Participates in customer site inspections and assists with the sales process as necessary. Greets customers during the event phase and handles the execution of details. Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Oversees the customer experience from file turnover through the post-event phase Conducts pre- and post-event meetings as required to review/communicate group needs and feedback. Upsells products and services throughout the event process. Coordinates and communicates event details both verbally and in writing to the customer and property operations. Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. Solicits feedback from the property departments to identify areas for improvement to enhance the guest’s experience. Performs other duties as assigned to meet business needs. The ideal candidate has 1-3 years of related hotel or venue experience and preference to candidates with knowledge of HMS and Aloha. Must have excellent customer service and communication skills Exceptional time management, problem solving and organizational skills