Concession Team Lead Position Available In Western Connecticut, Connecticut

Concession Team Lead Legacy Hospitality and Entertainment Group Westport, CT 06880 About the position: Hook’d on The Sound is now accepting resumes for the Concession Team Lead position in Westport, CT . The Concession Team Lead will assist in the day-to-day operations of our Compo Beach and Longshore Golf Course/Pool concession. This position involves supervising and guiding the concessions team to ensure excellent customer service, operational efficiency, and adherence to health and safety standards. The Team Lead is responsible for delegating tasks, troubleshooting issues, maintaining inventory, and ensuring the smooth operation of during their shift.

Duties & Responsibilities:

Lead by example by providing exceptional customer service and maintaining a positive, team-oriented work environment. Supervise and coordinate the activities of concession staff, including cashiers, cooks, and servers, ensuring all tasks are completed efficiently and on time. Assist in assigning staff to specific roles based on workload and customer demand. Ensure that all guests are served in a friendly, efficient, and professional manner. Address customer complaints or concerns, ensuring timely resolution and maintaining guest satisfaction. Oversee the opening and closing of the concession, ensuring that all equipment is in working order, and the area is clean and ready for service. Ensure proper food preparation, presentation, and portioning of menu items according to company standards. Monitor inventory levels throughout the shift and assist with restocking or ordering as needed to prevent shortages. Maintain a clean and organized work environment by following proper sanitation and food safety protocols. Assist with cash handling procedures, ensuring registers are accurate, and there is no cash shortage or overage. Support the management team with daily financial reports, ensuring all transactions are logged and properly documented. Ensure that all health, safety, and food handling regulations are strictly followed by staff. Conduct routine safety checks to ensure equipment is operating correctly and staff is adhering to sanitation practices. Collaborate with the executive management team to address any staffing, equipment, or inventory challenges.

Qualifications:

High school diploma or equivalent required; some college coursework in hospitality or management is a plus. At least 2 years of experience in food service or concessions, with some experience in a leadership or supervisory role. Experience in high-volume or fast-paced environments is preferred. Strong leadership, communication, and interpersonal skills. Ability to motivate and direct a team of staff members. Excellent customer service and conflict resolution skills. Ability to multitask, remain organized, and work efficiently under pressure. Basic math skills and experience with cash handling and point-of-sale (POS) systems. Knowledge of food safety and sanitation practices.

Certifications:

Food Handler Certification, ServSafe Certification or equivalent required.

Physical Requirements:

Ability to lift and carry up to 50 pounds. Ability to stand for extended periods and work in a fast-paced, sometimes noisy environment. Ability to work evenings, weekends, and holidays as needed. This job description is intended to convey information essential to understanding the scope of the Concession Team Lead position. It is not intended to be an exhaustive list of qualifications, duties, or responsibilities associated with the role.

Job Types:

Full-time, Part-time, Seasonal Pay:

Up to $19.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

License/Certification:

Food Handler Certification (Preferred) Ability to

Commute:

Westport, CT 06880 (Required)

Work Location:

In person