CWR-Lead, Customer Service Rep-1st shift Position Available In Lee, Florida

Job Description:

Volt is immediately hiring for Lead, Customer Service Rep-1stshift in Fort Myers, Florida 33966-1139 As a Lead, Customer ServiceRep , you will: Directly organize and supervise day-to-dayoperations and activities of a customer service team in order toachieve key performance goals Support the building and developingof an effective and high-performance team Maintain daily and weeklystatistics for individual direct reports Analyze department resultsTroubleshoot operational problems Complete team reports as requiredIdentify and analyze escalated problems and provides guidance todirect reports for resolution Serve as point of escalation fortransactions requiring advanced expertise or discernment in orderto resolve complex customer issues and ensure timely follow-up andcustomer satisfaction This is a Full-Time Contract opportunity.

Schedule:

Tuesday – Saturday, 11:00 AM – 7:00 PM The idealcandidate will have: 4 years of experience in a customer servicerole troubleshooting and handling complex transactions with 1-yearteam lead experience Experience with Microsoft Office (Word, Excel,& Outlook) Experience in a call center environment BilingualEnglish/Spanish Ability to thrive under pressure while deliveringsolutions that exceed customer expectations Thank you! Arvind Gupta470-289-4244 argupta@volt.com Payrate Range in Between – $17 -$19/hour • Pay range offered to a successful candidate will bebased on several factors, including the candidate’s education, workexperience, work location, specific job duties, certifications,etc. Qualified candidates should

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Benefits:

Volt offers benefits (based on eligibility) that include thefollowing: health, dental, vision, term life, short termdisability, AD&D, 401(k), Sick time, and other types of paidleaves (as required by law), Employee Assistance Program (EAP).Volt is an Equal Opportunity Employer and prohibits any kind ofunlawful discrimination and harassment. Volt is committed to theprinciple of equal employment opportunity for all employees and toproviding employees with a work environment free of discriminationand harassment on the basis of race, color, religion or belief,national origin, citizenship, social or ethnic origin, sex, age,physical or mental disability, veteran status, marital status,domestic partner status, sexual orientation, or any other statusprotected by the statutes, rules, and regulations in the locationswhere it operates. If you are an individual with a disability andneed a reasonable accommodation to assist with your job search orapplication for employment, please email hr_dept@volt.com or call(866) -898-0005 . Please indicate the specifics of the assistanceneeded. Volt does not discriminate against applicants based oncitizenship status, immigration status, or national origin, inaccordance with 8 U.S.C. § 1324b. The company will consider foremployment qualified applicants with arrest and conviction recordsin a manner that complies with the San Francisco Fair ChanceOrdinance, the Los Angeles Fair Chance Initiative for HiringOrdinance, and other applicable laws. Volt is an Equal OpportunityEmployer and prohibits any kind of unlawful discrimination andharassment. Volt is committed to the principle of equal employmentopportunity for all employees and to providing employees with awork environment free of discrimination and harassment on the basisof race, color, religion or belief, national origin, citizenship,social or ethnic origin, sex, age, physical or mental disability,veteran status, marital status, domestic partner status, sexualorientation, or any other status protected by the statutes, rules,and regulations in the locations where it operates. If you are anindividual with a disability and need a reasonable accommodation toassist with your job search or application for employment, pleasecall (866) -898-0005 . Please indicate the specifics of theassistance needed. Volt does not discriminate against applicantsbased on citizenship status, immigration status, or nationalorigin, in accordance with 8 U.S.C. § 1324b. The company willconsider for employment qualified applicants with arrest andconviction records in a manner that complies with the San FranciscoFair Chance Ordinance, the Los Angeles Fair Chance Initiative forHiring Ordinance, and other applicable laws.