Customer Experience Director Position Available In Miami-Dade, Florida

Customer Experience Director 3.8 3.8 out of 5 stars 326 SE 1st Avenue, Homestead, FL 33034 Chick-fil-A Florida City is seeking a dedicated and high-performing Customer Experience Director to lead our front-of-house (FOH) operations from open to close. This role is vital to delivering the high standard of hospitality, food safety, and operational excellence that Chick-fil-A is known for. You will be responsible for managing all FOH functions, developing and coaching team members, maintaining a clean and safe environment, and upholding our brand values throughout every shift.

Position Type:

Full-time and Part-time Our Benefits Include:

Flexible scheduling (and closed on Sundays) 2 weeks paid time off Free break meals Scholarship Opportunities $10,000 Life Insurance Policy Employee Assistance Program Free college tuition at Point University (must maintain active employment at Chick-fil-A Florida City) Access to affordable health insurance for part time and full time Team Members Discounts at multiple retailers through PerkSpot A fun work environment where you can positively influence others Employer contribution to health insurance Monthly cell phone stipend 401k contribution (after 12 months of employment)

Customer Experience Director Responsibilities:

Daily Operations:

Oversee and execute all FOH operations during opening, mid-shift, and closing shifts to ensure smooth and efficient service.

Leadership & Coaching:

Lead, coach, and train FOH team members to deliver exceptional guest experiences. Provide real-time feedback, conduct training sessions, and support team development.

Guest Experience:

Foster a culture of genuine hospitality and service. Handle guest concerns promptly and professionally.

Team Development:

Partner with the leadership team to recruit, onboard, and develop FOH staff. Help identify high-potential team members for leadership growth.

Food Safety & Cleanliness:

Ensure all food safety and quality assurance standards are met or exceeded. Maintain a clean, organized, and compliant FOH environment.

Cash Handling & Transactions:

Oversee cash handling procedures, including reconciliations, safe counts, and register audits. Ensure compliance with financial policies.

Collaboration:

Work closely with the Back of House Director and Operator to meet store goals and enhance cross-functional teamwork.

Qualifications and Requirements:

2+ years of experience in a leadership role within a food service or hospitality environment (Chick-fil-A experience highly preferred) Strong organizational and communication skills Proven ability to lead, motivate, and develop a team Working knowledge of food safety, quality assurance, and FOH operations High level of professionalism, integrity, and servant leadership Must be available to work a flexible schedule including early mornings, evenings, and weekends Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies. Employees at this location will be employed by Strede Hospitality LLC dba Chick-fil-A Florida City FSU. Chick-fil-A is a brand that has been around since the 1960’s, and has been built by people who are focused on caring for the people around them and pursuing excellence. Each Chick-fil-A restaurant is individually owned and operated, but we are all aligned on our vision for the future. Here are Chick-fil-A Florida City (owned and operated by Strede Hospitality LLC), we are a place where you can BE. Be Noticed

• You are more than just an employee, you are part of a safe and dedicated family. Be Impactful
• We all get the pleasure of being a small part of something big, more than we could ever do on our own. Be Excellent
• Not perfect, just in pursuit of the best versions ourselves, with the resources to achieve it. Be Successful
• Today, tomorrow, and in the future. Our foundation is our values
• Integrity, Servanthood, Teamwork, Innovation, Excellence, Growth, Stewardship Our purpose that drives our decisions
• faithful stewardship and positive influence Our vision that gives us direction
• to be the most caring company in the world.

While it can appear that we are in the chicken business, that is just our avenue to connect with people’s hearts and to demonstrate care throughout the world.

Pay:

$18

• $25 / hour

Benefits:

Flexible schedule Employee discount Paid training Health insurance

Other Job Type:

fulltime

Education:

No education required Work location: On-site