Lead Operations Representative – 1st Shift Position Available In Miami-Dade, Florida

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Schedule:

1st Shift Monday through Friday 9:00am-5:30pm; must be flexible during peak season (April – October) to work between 6:00am and 7:30pm as needed

Responsibilities:

Contributes to overall success of an Operations team as an individual contributor Handles operational activities and queries for either single or multiple Lines of Business across the enterprise Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners Provides functional expertise knowledge to projects or initiatives relating to the business unit Maintains internal operational and financial controls and works within the risk appetite of the business unit Continues to review processes to ensure they are efficient and implements process improvement opportunities

Required Qualifications:

Enthusiastic, highly motivated Self-starter Focus on Results Collaborates effectively to get things done Communicates effectively Learns and adapts Will follow established processes and guidelines Manages time efficiently Focuses on results Must be flexible to work weekends/holidays/ or extended hours Ability to lift up to 50 lbs.

Prior Cash Vault Experience Skills:

Active Listening Adaptability Attention to

Detail Collaboration Data Collection and Entry Critical Thinking Customer and Client Focus Oral Communications Planning Reporting Account Management Conflict Management Decision Making Inclusive Leadership Process Management Shift:

1st shift (United States of America)

Hours Per Week:

40

Privacy Statement:

https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Diversity and Inclusion Each employee brings unique skills, background and opinions. We see diversity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.

Pay Transparency:

https://careers.bankofamerica.com/en-us/pay-transparency