Shift Leader Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Shift Leader position at Pura Vida entails leading by example, ensuring exceptional customer service, motivating team members, and maintaining food safety standards. Requirements include 1 year of customer service experience, 2 years of hospitality management experience, and strong communication skills. The role offers benefits such as health coverage, paid time off, and growth opportunities.
Job Description
We are a lifestyle brand! If you are looking to join an awesome team, have a positive working environment and live a healthy and active lifestyle, we offer an exciting opportunity to join a thriving and ever-growing brand in this industry. We are on a mission to provide the world with simple, wholesome food and beverage items that fit today’s lifestyle, offering an intimate yet fast and consistent experience every day, 365 days a year. We love and take pride in what we do, and we are looking for the right partners to grow with us. Please join us if you consider yourself a person of integrity, a hard-working team player who is eager to continually grow and learn.
PRINCIPAL RESPONSIBILITIES/ESSENTIAL JOB FUNCTION
+ Lead by example, demonstrating positivity and maintaining clear communication with the entire team. + Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism. + Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment. + Ensure compliance with all food safety laws and sanitation regulations. + Assist the General Manager with enforcing and maintaining all procedures and policies of Pura Vida at the store level. + Responsible for covering all shifts and supporting stations. + Responsible for organizing, scheduling and supervising shifts of team members. + Assist the General Manager in monitoring employee attendance, punctuality, and time-off requests. + Assign duties to team members based on their roles and skills to optimize productivity. + Supervise employees and provide assistance with tasks as necessary to maintain operational efficiency. + Conduct performance reviews and provide feedback to both upper management and team members to promote continuous improvement. + Handle employee requests and address any concerns. + Train new and existing team members on their roles and responsibilities to ensure high performance. Uphold company policies, as well as health, safety, and employment standards. + Perform other duties as assigned to support overall store operations.
REQUIREMENTS
+ Minimum 1 year experience in customer service in a hospitality environment (i.e. restaurant, hotel, etc.) + High School Diploma or GED required; 2 years of college preferred + Minimum 2 years of experience in management in a hospitality environment + Exceptional communication, organizational, and problem-solving skills. + Local/municipal requirements, such as Food Handler certification required. + Experience with guest services management and demonstrates leadership abilities. + Flexibility to work closing shifts and during weekends. + Must be able to frequently lift and or move up to 50 pounds + Bilingual proficiency (English and Spanish) is a plus. + Able and willing to close the restaurant as needed, by following all closing procedures.
BENEFITS
+ Health & Wellness – Medical, Dental & Vision, and more! + PTO + Discounted Meals + Growth Opportunities
