Supervisor Position Available In Miami-Dade, Florida

Supervisor Grou Coffee + Cowork Coral Gables, FL Job Details Full-time | Contract From $50,000 a year 1 day ago Benefits Paid time off Employee discount Flexible schedule Qualifications Hospitality Spanish Management Food Safety Certification Food management Barista experience English Mid-level 3 years Supervising experience Team management Coffee experience Conflict management POS Leadership Communication skills Hospitality management Full Job Description GROU Coffee + Cowork is hiring a proactive and customer-focused General Manager to lead daily operations, elevate service standards, and coach a passionate team. This role is all about ensuring a welcoming space, a clean and well-presented environment, and a team that delivers hospitality with heart and consistency. Key Responsibilities Customer & Team Experience

• Set the tone for friendly, professional, and consistent service
• Coach team members on language, attitude, and presence when interacting with guests
• Monitor how orders are taken, how they’re delivered, and how customers are treated
• Lead by example during busy periods to reinforce customer-first mindset
• Proactively handle customer concerns and ensure service recovery when needed Cleanliness & Environment
• Ensure the café is clean, organized, and presentable at all times
• Enforce daily cleaning routines and hold team accountable to standards
• Maintain a tidy and functional service area, prep area, and guest seating Product Display & Store Presentation
• Guarantee that all food and drink displays are fresh, stocked, and visually appealing
• Ensure promotional materials, menus, and retail displays are updated and well-presented
• Work with ownership and staff to implement seasonal and weekly visual changes Daily Operations
• Lead opening and closing procedures, confirming all stations are ready and reset
• Track and report daily waste logs and weekly inventory counts
• Place weekly orders (e.g. milk, food supplies) and shop at Restaurant Depot
• Ensure health & safety compliance in all areas Team Communication & Development
• Run daily team huddles and weekly check-ins
• Ensure internal communication is clear, respectful, and efficient
• Train new staff on service standards and café culture
• Manage employee schedule and assist with hiring decisions Qualifications
• 3-5 years of management experience in coffee or hospitality
• Fluent in English and Spanish
• Strong communicator with high emotional intelligence
• Passionate about delivering exceptional guest experiences
• Detail-oriented with high standards for cleanliness and order
• Familiar with POS systems, waste tracking, and team scheduling
• Barista experience strongly preferred
• Weekend availability required What We Offer
• Competitive salary
• Performance-based commission
• Growth potential within a creative and community-centered brand
• Employee discounts on coffee and food
• A supportive, motivated team environment Application Requirements
• Resume
• Cover letter describing your leadership style and guest service approach
• Two (2) recommendation letters from previous employers

Job Types:

Full-time, Contract Pay:

From $50,000.00 per year

Benefits:

Employee discount Flexible schedule Paid time off

Shift:

8 hour shift

Work Location:

In person