Restaurant operations Lead Position Available In Boone, Missouri

Restaurant operations Lead The Broadway Columbia

• A DoubleTree by Hilton
• 5.

0

Columbia, MO Job Details Full-time Estimated:

$36.4K

• $44.

2K a year 19 hours ago Benefits Health insurance Dental insurance Paid time off Employee discount Qualifications Management Customer service Writing skills Mid-level Driver’s License Cleaning Restaurant experience

Full Job Description General Information Position:

Restaurant Operations Lead Classification:

Non-Salaried Restaurant Lead Reports To:

F&B Director/Assistant F&B Director Department:

Food & Beverage Job Purpose:

The purpose of the Restaurant Operations Lead is to directly supervise and coordinate activities of the 11Eleven team members engaged in preparing and serving food and beverage. Primary Job Function Directly supervise and coordinate activities of 11Eleven FOH team members engaged in preparing and serving food. Essential Job Functions

• Compile and balance cash receipts at the end of the day or shift.
• Resolve customer complaints regarding service.
• Train workers in food and beverage preparation, and in service, sanitation, and safety procedures.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
• Greet and seat guests, and present menus and wine lists, when applicable.
• Requisition supplies and equipment needed to ensure quality and timely delivery of services.
• Schedule staff per shift needs each week.
• Perform various financial activities, such as cash handling, deposit preparation, and payroll.
• Supervise and participate in dining area cleaning activities. Job Knowledge
• Administration and Management
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer and Personal Service
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sanitation and Safety
• Knowledge of restaurant sanitation and public safety. Job Skills
• Speaking
• Talking to others to convey information effectively.
• Service Orientation
• Actively looking for ways to help people.
• Active Listening
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Coordination
• Adjusting actions in relation to others’ actions.
• Development of Personnel Resources
• Motivating, developing, and directing people as they work, identifying the best people for the job.
• Monitoring
• Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Job Abilities
• Oral Expression
• The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension
• The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Problem Sensitivity
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning
• The ability to apply general rules to specific problems to produce answers that make sense.
• Speech Recognition
• The ability to identify and understand the speech of another person.
• Speech Clarity
• The ability to speak clearly so others can understand you.
• Written Comprehension
• The ability to read and understand information and ideas presented in writing.
• Information Ordering
• The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.

g., patterns of numbers, letters, words, pictures, mathematical operations).

Job Type:

Full-time Benefits:

Dental insurance Employee discount Health insurance Paid time off

Shift:

Day shift Evening shift Morning shift

Work Location:

In person