Dining Room Supervisor Position Available In Henderson, North Carolina

Dining Room Supervisor
Lake Pointe Landing Retirement Community

Hendersonville, NC Employment Status:

Full-Time Shift:

1st Position Summary
The Dining Room Supervisor leads servers to deliver services with a hospitality focus in accordance with all laws, regulations and company standards. Reports to the Dining Services Director.
Qualifications
Must have high school diploma or equivalent
Must have 2 years’ experience as a server/hostess
Must have prior supervisory experience
Primary Job Responsibilities
Dining Room Duties
Sets up dining room meeting company hospitality standards: proper linen, table settings, supplies in place, etc.
Plans, decorates and assists with set up for fine dining program
Purchases flowers for dining room and sets arrangements
Provides appropriate lighting and temperature in dining room for residents’ comfort
Conducts pre meal menu review meeting with servers
Assigns stations and cleaning/prep work for servers
Greets and seats residents and visitors in a welcoming manner
Picks up menus and assists resident requiring help filling out menus
Checks for beverage refills timely
Maintains hostess sheets and meal charges ensuring accurate meal counts are delivered to business office
Ensures food is served with appropriate serving techniques
Ensures room service trays are prepared and delivered timely
Directs and guides servers during meal service and clean up
Strips and resets tables as needed during serving times
Removes soiled linens and places in designated laundry areas
Removes trash and keeps dining room clean, dry and free of safety hazards
Prepares for next meal: clean tables, wipe out chairs, fill condiment containers, mop, sweep, etc.
Ensures servers follow established safety guidelines
Assists servers with meal delivery as needed
Oversees meal service for portions, temperature and presentation in the absence of the Dining Services Director
Works with Dining Services Director to ensure communication and teamwork between kitchen staff and servers
Works with Dining Services Director and Sales Director to ensure flawless execution of contracted events
Maintains a monthly calendar of special dining activities and meals
Serves as hostess for special events
Supervisory Requirements
Assists Dining Services Director with scheduling department hours
Provides continuous, on the spot training and support for servers
Serves as an effective role model
Maintains and approachable management style
Additional Requirements
Must enjoy serving seniors
Must demonstrate excellent customer service and hospitality
Must maintain resident and guest relations through a courteous, cooperative and understanding manner
Must demonstrate trustworthiness and dependability
Must work efficiently and effectively with little to no supervision
Must demonstrate effective communication skills
Must reasonably accommodate resident preferences in dining services
Must be able to receive and resolve complaints graciously
Must always be in proper attire and well groomed
Displays integrity and professionalism by adhering to Century Park’s Code of Ethics and completes all required compliance training
Who We Are
At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our “people come first” approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents. They have learned that those who go the extra mile receive rewards happiness of heart and peace of mind.