Customer Experience Lead (Restaurant Front of House) Position Available In Mecklenburg, North Carolina

Customer Experience Lead (Restaurant Front of House) 3.6 3.6 out of 5 stars 5220 New Fashion Way, Charlotte, NC 28278

Title of Position :

Front of the House Supervisor – Reports to:

General Manager Overall Responsibility:

This job role is vital to the success of Shane’s Rib Shack. The front of the house employee ensures we have top notch customer service and that are products are served with 100% satisfaction. It is the front of the house employee’s responsibility to provide customers with prompt service, quality food and products. At Shane’s Rib Shack, we want our customers to experience a friendly, upbeat, clean and comfortable atmosphere.

Key Areas of Responsibility:

Acts with integrity, honesty & knowledge that promotes the culture, values & mission of Shane’s Rib Shack Ensures customers receive prompt, efficient, courteous customer service. Provides friendly, courteous, polite and ensures prompt resolution of service issues Delivers legendary customer service by determining the customer’s needs & suggesting products to enhance service & meet or exceed sales goals Supervises team of FOH employees Performs regular ‘table touches’ to solicit feedback and communicate appropriate information Becomes familiar with the Point-of-Sale system – Speed and accuracy need to be mastered quickly Welcomes guests with enthusiasm and expresses appreciation as the guests leave Answers the phone promptly and courteously – Takes over the phone orders and assists customers Contributes to the store goals for increasing sales and improving profits Clearing tables quickly to allow for a smoothie and quick turn during peak hours of lunch and dinner Sweeping the floors and patio and other related cleaning tasks (i.e. bathrooms) Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team Contributes to positive team environment by recognizing changes in partner morale & performance & communicating them to the store manager Maintain a detailed knowledge of Shane’s Rib Shack’s products and menu Matching the customer orders with the guest and delivering the meal to the customer by name Checking on customers, refilling drinks, and ensuring the customer is fully satisfied Returning all dirty good baskets to the dish washer Keeping the drink station stocked and cleaned Help promote involvement in the local community involvement and assist when in community events at the store Maintains regular and consistent attendance and punctuality Qualifications Self-starter with ‘Whatever It Takes’ attitude and high sense of urgency Customer service oriented with exceptional communication skills Ability to learn quickly Demonstrates leadership and teamwork skills 1-2 years experience working in a growing, entrepreneurial, restaurant environment Work varied hours/days based on business needs Ability to build relationship Compensation $12-$14 per hour plus in-store and tips (averaging $2-$3 additional/hr)

Job Types:

Full-time, Part-time Pay:

$14.00 – $18.00 per hour

Benefits:

Employee discount Flexible schedule

Shift:

Day shift Evening shift Ability to

Commute:

Charlotte, NC 28278 (Required)

Work Location:

In person