Director of Training Position Available In Wake, North Carolina

Director of Training Chick-fil-A – 3.8 Raleigh, NC Job Details Full-time $18 – $22 an hour 9 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Qualifications Mid-level Full Job Description At Chick-fil-A Townridge Square, the Training Director is a senior leader on the Leadership Team. The Director is responsible for overseeing and coordinating the training and development programs for new and existing team members. This role ensures that all staff are well-prepared to provide exceptional customer service and adhere to Chick-fil-A’s operational standards. Roles & Responsibilities Learn and understand all

FOH & BOH

positions Utilize and continually improve the training process Creates and maintains relevant training checklists/tools Assist in restaurant on floor operations whenever needed Communicate weekly with the Executive Director and Talent Director in strategically assigning shifts for New Team Members’ (NTM) until they are completely trained. Ensure New TM’s are grounded in the Chick-fil-A culture Guide each NTM through the FOH and BOH core roles until they are mastered Be the point of contact for each NTM for any questions/concerns they have Ensure the NTM receives a performance review upon completion of their training Oversees Trainers and “trains the Trainer” to uphold training standards Performs Training Audits to ensure Pathways Standards are being upheld Management Tasks Leading BOH/FOH shifts Change fund ordering and dispatching Counting Drawers Running Breaks Cleanliness of the restaurant and drive thru Assists in the completion of SAFE Daily Criticals and eRQA All other tasks as assigned General Competencies Takes initiative to learn new tasks and positions Is consistently on time and prepared to work each shift as scheduled Effective and timely communication with team members and leadership team Knows the role and what is expected of themselves Takes initiative in completing other tasks in a timely manner Thorough knowledge of the Chick-fil-A menu and product offerings Knowledge of and adherence to the policies set forth in the Chick-fil-A Team Member Policy Anticipates the needs of our guests and Team Members, and meets them proactively Sees the big picture, and is not tied down to specific role; thinks outside the box Utilizes available checklists and workflow to accomplish daily tasks

Job Type:

Full-time Pay:

$18.00 – $22.00 per hour Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.

Pay:

$18 – $22 / hour

Benefits:

Flexible schedule Paid time off Health insurance Dental insurance Vision insurance 401(k) 401(k) matching Employee discount Life insurance

Job Type:

fulltime

Schedule:

8 hour shift Monday to Friday Weekend availability

Education:

No education required Work location: On-site