Front of House Coordinator – The Hotel Hershey Position Available In Dauphin, Pennsylvania
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Job Description
Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 10 Villas with 48 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930’s hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner. This position is responsible for the organized, efficient operation of the Front of House at The Hotel Hershey in a supervisory capacity. As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more! Job Duties (Duties marked with an asterisk are essential functions of this job): Orchestrating and expediting the registration and checkout process in all areas of the Front of House. Overseeing the daily operation of the Front of House including all tasks on the daily checklists. Coordinating and delegating assignments to the Front of House team members. Ensuring excellent guest service, complaints and problems are promptly resolved, and requests for special services are carried out to the Hotel 5 Diamond standards. Conducting on-going training and support in all areas of the Front of House. Performing other duties as assigned.
Qualifications:
Must be 18 years of age or older Minimum of two (2) years of related experience Associate’s degree – Hospitality Management preferred 2 years of relevant work experience can be substituted for education Must have a valid
Drivers’ License Post-employment:
RAMP Certification Knowledge, Skills, and Abilities:
Industry Experience in the Hospitality/Tourism field is preferred. Must be proficient in all areas of the Front of House. Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word. Proficient working with details on a daily basis for prolonged periods of time.
Job Demands:
While performing the duties of this job, the employee is required to: Reaching Forward Occasional (
