Enterprise Operations Subject Matter Expert (SME)/Shift Lead – (715) Position Available In Sumter, South Carolina

Enterprise Operations Subject Matter Expert (SME)/Shift Lead – (715) Share this job as a link in your status update to LinkedIn. Job Title Enterprise Operations Subject Matter Expert (SME)/Shift Lead Location Sumter, SC 29150 US (Primary) Job Type Full-time Education Master’s Degree Career Level Experienced (Non-Manager) Category Information Technology Job Description EPS Corporation is seeking an experiencedEnterprise Operations Subject Matter Expert (SME)andShift Leadto join our team. This position involves overseeing IT operations, managing a shift team, and providing expert guidance on network and system management. The ideal candidate will have a strong background in IT operations and services management, including experience with Unix/Linux systems, HBSS, firewalls, and other critical infrastructure technologies.

Key Responsibilities:

+ Lead and oversee a team of IT professionals during designated shifts, ensuring efficient and effective IT operations management. + Serve as the primary Subject Matter Expert (SME) for enterprise operations, providing technical expertise and guidance on Unix/Linux systems, firewalls, and HBSS (Host-Based Security Systems). + Monitor, troubleshoot, and resolve incidents related to network infrastructure, system performance, and security in real-time. + Manage and ensure seamless operation of IT services, including implementing proactive measures to maintain system uptime and security. + Collaborate with cross-functional teams to support day-to-day IT operations and ensure alignment with overall program objectives. + Provide technical support for incident response, system configuration, and IT infrastructure management. + Develop and maintain operational documentation, process workflows, and shift reports. + Ensure adherence to security policies, industry standards, and ITIL best practices. + Lead shift handovers, ensuring smooth transitions and clear communication of ongoing operational issues and priorities. + Provide training and mentorship to junior team members and assist with troubleshooting complex technical challenges.

Requirements Qualifications:

+

Security Clearance:

Secret Security Clearance. +

Certifications:

+ VCTA (VMware Certified Technical Associate) + CCNA (Cisco Certified Network Associate) + ITIL Foundation Certification +

Education:

+ B.S. in a related field (e.g., Computer Science, Information Technology, Network Engineering) OR + 5+ years of relevant experience in IT operations/services management. +

Experience:

+ 3+ years of relevant experience preferred, or 5+ years of experience in IT operations and service management. + Proven experience in managing Unix/Linux systems, HBSS, and firewalls. + Strong knowledge of IT operations, service management, and network security protocols.

Additional Skills:

+ Expertise in Unix/Linux systems administration and management. + Hands-on experience with HBSS (Host-Based Security Systems) and firewall configuration/management. + Strong communication skills, both written and verbal, with the ability to interact with technical and non-technical stakeholders. + Ability to lead a team, manage multiple tasks, and prioritize effectively in a fast-paced, mission-driven environment. + Experience with ITIL-based service management practices, incident management, and change management. + Ability to mentor junior team members and provide technical training as needed. + Problem-solving skills and the ability to troubleshoot complex technical issues. Desired Skills/Other Considerations EPS Corporation is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Type of Security Clearance Required Secret