Volunteer and Group Tour Coordinator Position Available In St. Johns, Florida

Volunteer and Group Tour Coordinator Lightner Museum, St.

Augustine Closing Date:

Jul 04,2025 The Volunteer and Group Tour Coordinator is responsible for all aspects of volunteer management at the Lightner Museum, and the scheduling and management of group tours.

Your day-to-day work:

• Continue to build the Lightner Museum’s volunteer program through multiple avenues of recruitment, including online resources, community outreach, and advertising.
• Work with the Engagement Manager to promote the museum’s volunteer program.
• Work with the Associate Director and Education Manager to facilitate group tours.
• Work with Associate Director to ensure volunteer coverage in galleries during regular operating hours.
• Work with the Engagement Manager to ensure museum events and programs have appropriate volunteer coverage.
• Ensure adult and K-12 group tours are scheduled and staffed with volunteers.
• Meet with potential volunteers in person to evaluate their suitability.
• Provide new volunteers with the volunteer onboarding documents (Volunteer Application, Volunteer Handbook, Service Agreement, Harassment Agreement, Lightner Museum Tour Fact Sheet, Volunteer Resource Guide).
• Schedule training and onboarding for new volunteers.
• Continue to improve and enhance the museum’s volunteer training program.
• Facilitate the shadowing of experienced volunteers in the galleries and at the information desk.
• Ensure volunteers are informed of museum policies and safety information.
• Maintain and manage the volunteer schedule and track volunteer hours.
• Assist volunteers with MyImpact.com (Online database where volunteer schedules, hours, and information are tracked and stored).
• Conduct volunteer evaluations when necessary.
• Lead tours for adult and K-12 groups as necessary.
• Coordinate volunteer group education and enrichment sessions when new exhibitions open.
• Ensure volunteers are properly informed about the museum and their duties through orientation meetings, group sessions, manuals, emails, and phone calls.
• Promote a comfortable and welcoming atmosphere for all volunteers.
• Plan volunteer engagement activities.
• Other duties as assigned.

What You Bring:

• Bachelor’s degree preferred.
• Minimum of two (2) years’ experience working in a museum or cultural environment.
• Experience working with and recruiting volunteers.
• Excellent written and verbal communication and interpersonal skills needed, as well as the ability to manage time wisely.
• Excellent computer skills and database management.
• Ability to work flexible extended hours, occasional evenings, and weekends.
• Ability to handle a multi-task, fast paced environment, attention to detail.
• Strong interpersonal skills with the ability to build collaborative relationships among teammates
• Flexibility, versatility, and adaptability