Tour Desk Coordinator Position Available In Beaufort, South Carolina

Tour Desk Coordinator Spinnaker Resorts, Inc. – 3.3

Hilton Head Island, SC Job Details Full-time Estimated:

$33.4K – $37.4K a year 1 day ago Benefits Health savings account Paid holidays Health insurance Dental insurance Paid time off Vision insurance Employee discount Gym membership Flexible schedule Life insurance Referral program Qualifications Sales Customer service Writing skills Microsoft Office Computer skills Communication skills Entry level Full Job Description

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration. An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests. As we continue to expand our operations, consider starting a career with a company made up of over 500 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible. •Join Our Team as a Tour Desk Agent!!! Are you a highly motivated, customer-focused individual with a passion for providing exceptional service? We want YOU to join our dynamic team at Spinnaker Resorts ! Where You’ll Make an

Impact:

As a Tour Desk Agent, you will play a critical role in orchestrating an unforgettable experience for our guests at our Sales Centers. Your ability to multitask, communicate effectively, and deliver exceptional hospitality will ensure that each tour runs smooth and creates lasting memories for our clients. Why Spinnaker resorts? At Spinnaker , we believe in fostering a positive and inclusive workplace culture where every employee feels valued and empowered. We offer competitive pay, opportunities for growth, and a chance to contribute to a thriving community. Ready to Make a Difference? If you’re excited about helping guests create unforgettable experiences, we want to hear from you! Apply today to join the Spinnaker Resorts family and take the first step towards a rewarding career as a Tour Desk Agent. Empower your career with Spinnaker Resort – where excellence meets hospitality!

JOB DESCRIPTION SUMMARY

The Tour Desk Agent primary focus will be to handle all tasks related to tour flow at Sales Centers.

What We’re Looking For:

A self-starter with the ability to prioritize tasks, work independently, and achieve objectives with finesse. Excellent oral and written communication skills to ensure clear interaction with guests and team members. Proficient in MS Office and comfortable with various software for recordkeeping and data management. A keen attention to detail and a positive, friendly attitude that shines through in all interactions. A strong work ethic characterized by dependability, responsibility, urgency, and teamwork. Flexibility with working hours to meet the demands of seasonal volume and coverage needs.

DUTIES AND RESPONSIBILITIES

Key holder responsible for opening Sales Center Set up and coordination of breakfasts and lunches Greet all inbound tours Coordinate Tour Schedule for Sales – identify slots available on Sales Rep schedule and proactive solicit tour from appropriate source (OPC, In-house, minivac) Provide excellent hospitality and customer service to all tours Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate Recordkeeping of tour schedules including data entry and updates of tour information in SPI Cover other tour desks and locations if necessary or as seasonal volume shifts Performs other related duties & special projects as requested Be responsible for opening and setting the stage at our Sales Center. Organize and coordinate delightful breakfasts and lunches for our guests. Greet all inbound tours with a warm, welcoming demeanor to create an inviting atmosphere. Provide outstanding hospitality and customer service, ensuring an enjoyable experience for all guests. Address and resolve any concerns regarding tour qualifications and gifting eligibility, ensuring gifts are distributed as warranted. Maintain accurate records of tour schedules with meticulous data entry and updates. Flexible covering other tour desks and locations as needed, adapting to seasonal demands with ease. Engage in special projects and additional duties as requested, showcasing your versatility and team spirit.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Ability to establish priorities, work independently, and proceed with objectives Ability to communicate effectively, both orally and in writing Excellent computer skills to include MS Office Attention to detail Positive and friendly attitude Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers

OPTIONAL SKILLS A PLUS

Knowledge of Spinnaker Resorts and or the timeshare industry Prior experience in sales/customer service Previous experience in sales or customer service roles is a plus!

BENEFITS

Weekly Pay and Direct Deposit Health Insurance (Medical/Vision/Dental) Company-Paid Life Insurance Paid Time Off (PTO) Program Paid Vacation and Holiday Pay Employee Wellness Programs, including Employee Health Fairs and RALLY. Fitness Center Reimbursement Ongoing Professional Development Opportunities Employee Family & Friends Discounted Stays Various Employee Discounts (Local Businesses and National Retailers) Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party) Company-Supplied Uniforms and Equipment (Applicable Positions)

Flexible Work Schedules Job Type:

Full-time Benefits:

Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Schedule:

8 hour shift Holidays Monday to Friday Weekends as needed

Work Location:

In person