Shore Excursion Staff (Celebrity Cruises) Position Available In Miami-Dade, Florida

Job Description:

Celebrity Cruises is looking for inspired global professionalswho believe in success through commitment and pride to join ourexpanding family. As an industry leader in service and innovation,we provide a working environment that fosters career growth anddevelopment for our onboard team members. This is a greatopportunity to join us at sea. We are currently seeking Shore Excursions Staff to join our team.

This position promotes, explains and sells shore excursion toursand packages to guests onboard the vessels by performing the belowessential duties and responsibilities. In addition to other requirements, potential candidates should haveminimum 2 years shipboard experience in a Shore Excursions / Guestrelations capacity and should have excellent public relations andpublic speaking skills. The candidates should also have knowledgeof ports and tours. Responsibilities include (but are not limited to): • Works the assigned Shore Excursion desk hours. Assists guestswith tour descriptions. Promotes and sells tours based on needs andcross-sells or up sells tour packages while achieving revenuegoals. Provides guests services with regards to tour sales,refunds, complaints and general port and ship information. • Prepares and submits on a timely basis, all required reports.

Prepares all reports utilizing the computer equipment. • Maintains TTG computer system and operates point of sales (POS)computer terminals. Provides training to new Shore Excursion staffmembers.