Shore Excursion Staff (Pullmantur Cruises) Position Available In Miami-Dade, Florida

Job Description:

At Pullmantur, we believe that the best cruise experience startsat the heart of our crewmembers! As a leader in the cruise lineindustry, Pullmantur is continuously expanding and seeking dynamic,energetic, experienced professionals to join our team. Withcontinuously growing fleet of ships visiting over twenty countries,each offering adventurous ways to explore the globe, this is agreat opportunity to let your career set sail. We are currently seeking Shore Excursions Staff to join our team.

This position promotes, explains and sells shore excursion toursand packages to Passengers onboard the vessels by performing thebelow essential duties and responsibilities. In addition to other requirements, potential candidates must haveshipboard experience in a Shore Excursions / Guest relationscapacity and should have excellent public relations and publicspeaking skills. The candidates should also have knowledge of portsand tours. Responsibilities include (but are not limited to): • Works the assigned Shore Excursion desk hours. Assists passengerswith tour descriptions. Promotes and sells tours based on needs andcross-sells or up sells tour packages while achieving revenuegoals. Provides guests services with regards to tour sales,refunds, complaints and general port and ship information. • Prepares and submits on a timely basis, all required reports.

Prepares all reports utilizing the computer equipment. • Maintains Fidelio computer system and operates point of sales(POS) computer terminals. Provides training to new Shore Excursionstaff members.