Shore Experience Manager (Shipboard) Position Available In Miami-Dade, Florida

Job Description:

About Four Seasons:

Four Seasons is powered by our people. We area collective of individuals who crave to become better, to pushourselves to new heights and to treat each other as we wish to betreated in return. Our team members around the world create amazingexperiences for our guests, residents, and partners through acommitment to luxury with genuine heart. We know that the best wayto enable our people to deliver these exceptional guest experiencesis through a world-class employee experience and companyculture. At Four Seasons, we believe in recognizing a familiar face,welcoming a new one and treating everyone we meet the way we wouldwant to be treated ourselves. Whether you work with us, stay withus, live with us or discover with us, we believe our purpose is tocreate impressions that will stay with you for a lifetime. It comesfrom our belief that life is richer when we truly connect to thepeople and the world around us.

About the location:

Four SeasonsYacht IWith elegant lines and sweeping ocean views, our spectacularyacht is home to 95 expansive suites and guest rooms, alongside aworld-class choice of dining, wellness, and entertainment. Itdelivers numerous industry firsts to the yacht category

• includingthe largest accommodations in the class, virtually endless ways toconnect and configure suites, and Four Seasons unparalleledhospitality extended across the world’s oceans for the very firsttime.

679 ft in length // 34,000 Gross Tonnage// 95 Suites // 1:1Guest/Staff RatioEach of the yacht’s 95 suites will offer panoramicviews through floor-to-ceiling windows and access to expansiveprivate terraces.

About the role The primary responsibilities of the Shore Experience Manager are tomanage the Shore Experience Concierge team and head up the ShoreExperience Department.

What you will do: Overall management of the Shore Experience department. Effectively promote and manage FSY shore excursions, overlandtours and private arrangements for each individual voyage. Manage all shore-related FSY activities and liaise withDirector of Rooms & Guest Experience teams. Manage the creation of bespoke arrangements for all guests Confirm tour and private arrangements with shore tour operatorsin a timely manner. Assign and supervise duties to Shore Experience Concierge teamand communicate with Guest Service Specialists in the tour relatedareas, to ensure efficient and smooth FSY guest services. Manage dispatch and tour operation, check critical tourcomponents, and recommend improvements. Work with tour operators tosurvey new tour opportunities. Verify invoices and authorize payment for all shore experiencerelated services. Manage the financials of the department. Follow and execute Hotel Policies as set in the Hoteldepartment Standard operating procedure (SOP) Be familiar with FSY, Environmental, Safety and Security Policyand carry out the policies and procedures as appropriate to theirposition.

What you bring Minimum of 5 years of related experience in luxury hotelsand/or onboard cruise line. Fluent in written and spoken English. Excellent communication skills Standard accounting skills, ability to comprehend & managesales budget. Ability to interact with the luxury market and high net worthguests. Vast port knowledge in line with experience in a similarposition. Willingness and personality to work within structured shipboardenvironment. Must have previous sea going experiencePreferred Previous luxury ship experience Additional Languages such as Spanish, French, or GermanRequiredcomputer skills Proficient in MS Office (PowerPoint, Word, Excel andOutlook) Proficiency in hotel management and shore experience managementsoftware systemsWillingness to live and work onboard the Yacht forextended periods, with travel to various internationaldestinations.

What we offer:

• Competitive Salary, wages, and a comprehensive benefitspackage
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms whileonboard
• Complimentary Employee Meals while onboardSchedule & Hours
• 4months on/ 2 offFour Seasons is an Equal Opportunity, AffirmativeAction employer. Minorities, women, veterans, and individuals withdisabilities are encouraged to apply. To access the ‘EEOC is TheLaw’ Information poster please visit this website
• https://eeoc.

gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf #J-18808-Ljbffr