Assistant Supervisor, Guest Services Position Available In Orange, Florida

Assistant Supervisor, Guest Services locations
Discovery Cove Orlando
time type
Part time
posted on
Posted Yesterday
job requisition id

JR122605

At Discovery Cove Orlando, we’re passionate about caring for animals. In fact, we’ve already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

Ensure a safe environment for all ambassadors, guests, and animals
Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
Ensure compliance to all state/federal regulations, park policies, and department procedures
Create and maintain unit’s team rotation grid
Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
Respond to guest and ambassador needs
Report to Supervisors and Managers regarding the status of projects
Oversee completion of daily opening and closing procedures
Utilize problem solving skills to ensure positive guest resolutions as needed
Oversee assigned operating area
Ensure strict adherence to all cash handling procedures
Perform other miscellaneous tasks as required What it takes to succeed: High school diploma or equivalent preferred
Leadership experience preferred
Possession or pursuit of a bachelor’s degree preferred
Excellent computer skills, ability to work multiple selling systems preferred
Previous cash handling experience preferred
Valid state driver’s license and be able to obtain a company driver’s license
At least 18 years old
Ability to to complete provided CPR/AED training/certification
Ability to be trained and certified at all attractions
Excellent written and verbal communication skills
Comfortability speaking in front of large groups of guests and ambassadors
Ability to remain calm and professional during challenging situations
Working knowledge of all Microsoft Office applications
Ability to stand and walk for long periods of time
Ability to bend and stoop to assist in cleaning the park
Ability to lift 25 pounds and push/pull 50 pounds
Ability to able to climb stairs
Ability to walk in sand
Ability to work comfortably outdoors at heights up to 150 feet (350 ft for Skytower)
Ability to assist in ride testing by riding all park rides
Ability to operate in a cash handling environment
Three full days of open availability
Availability to work varying shifts or hours based on park hours; i.e. flexibility to work days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: FREE park admission
Discounts on park admission tickets and passes for family and friends
Park discounts on food, merchandise, etc.
Scholarship opportunities
Exclusive employee events and giveaways