Guest Engagement Assistant Manager – Activities Position Available In Osceola, Florida

Guest Engagement Assistant Manager – Activities 3.4 3.4 out of 5 stars Kissimmee, FL 34747 At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you. Exciting opportunity and great company benefits! Matching 401K Growth & Developmental Opportunities Comprehensive Medical, Dental & Vision Benefits EAP – Employee Assistance Program PTO – Paid Time Off Travel Benefits, Discounts & FREE Vacations through our ClubGo Program Tuition Reimbursement & Continuing Education Courses Outstanding Company Culture The Assistant Manager of Activities will be responsible for bringing the brand promise to life in resort recreational and entertainment departments. The role serves as guest advocate and advisor to the Head of Guest Engagement and leads the daily operations of assigned work teams in activities, recreation, food and beverage, and/or retail functions. Success in this role is measured primarily by onsite and post-stay guest survey responses evaluating the quality of the amenity and engagement offerings.

ESSENTIAL DUTIES AND TASKS

Hiring, training, coaching, and scheduling of assigned team members. Development of PDPs, evaluation, and active coaching to develop Brandhearted guest engagement delivery staff. Demonstrate a culture of learning and mentorship for continual performance development Analyze and recommend adjustments to staffing, performance targets and resources to achieve results. Assist with managing department engagement plans, talent review and succession planning. Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure that special needs and requests of guests, VIPs, and repeat visitors are fulfilled. Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards. Actively model the brand behaviors in all aspects of the business. Balance the urgency of meeting budget goals with focus on team, individual, and brand success. Assist with managing the daily execution of well-defined activities and entertainment strategies and programs developed by others. Assist to implement and maintain consistent delivery of guest engagement brand standards and ways of working that create fun and immersive experiences for the entire family. Execute pre-defined programs and policies within assigned area and teams that maintain a safe and secure environment for guests, team members and resort assets in compliance with owner’s policies and procedures, and regulatory requirements. Maintain partnership and compliance with third party vendors for contracts, performance standards and inspections. Assist in the development of departmental budgets and allocation of resources to meet financial goals. Operate departments successfully within budgetary guidelines.

QUALIFICATIONS

Demonstrated ability to anticipate, prevent and solve complex problems, and deliver results. Demonstrated professional verbal and written communication and presentation skills. Intermediate level mastery of Microsoft Office products, Excel, and record/time keeping. Driving record must qualify to drive company owned vehicles. Must be at least 18 years of age with a valid driver’s license, and minimum of 1 year of driving experience. EDUCATION and/or

EXPERIENCE

High School Diploma or GED equivalent required. Four-year college degree preferred. 3 years Customer facing service/hospitality/Recreations/Activities 2 years Supervisory/Managerial experience This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.