Contact Center Supervisor Position Available In Gwinnett, Georgia
Tallo's Job Summary: As a Contact Center Supervisor, you will lead a team of Travel Consultants, manage group travel bookings, and ensure top-tier client service. Responsibilities include overseeing daily operations, driving performance, and coordinating group flight tracking. Qualifications include 3-5 years of corporate travel experience and proficiency in GDS systems. The position offers competitive pay up to $70,000 annually, a hybrid work model, and opportunities for growth in the travel industry.
Job Description
Are you an experienced group travel professional with exceptional leadership skills? This is your opportunity to guide a team of Travel Consultants, manage complex group travel bookings, and deliver top-tier client service. In this supervisory role, you’ll oversee daily operations, drive performance, and ensure the seamless execution of group travel programs from air costing to on-site support.
Key Responsibilities:
Lead and support a team of Travel Consultants in daily operations and client program execution Monitor and coach staff to meet and exceed performance metrics and quality standards Interface with clients, including VIP contacts, to ensure satisfaction and resolve escalations Coordinate group flight tracking, ticketing, and deadline management Produce air costing reports and surveys for client review Supervise onboarding, training, and performance management for team members Collaborate with workforce management on scheduling, meetings, and team coordination Maintain compliance with internal policies, HR protocols, and security standards Contribute to continuous improvement and company-wide initiatives Provide on-site event support as needed
Qualifications:
High school diploma or equivalent; relevant contact center experience accepted 3-5 years of corporate travel experience; group travel booking required Prior leadership or lead consultant experience strongly preferred Proficiency in GDS systems and other travel/contact center tools Strong written and verbal communication skills Ability to analyze performance data and implement improvement plans Excellent customer service, team-building, and problem-solving skills Must be local or within commuting distance of Duluth, GA (hybrid schedule)
What’s Offered:
Competitive pay up to $70,000 annually Hybrid work model Supportive and growth-oriented environment Comprehensive benefits package Opportunities to lead and innovate in the travel industry
