Travel Counselor (Seasonal) Position Available In Hancock, Maine

Travel Counselor (Seasonal) 4.5 4.5 out of 5 stars 117 Gateway Center Drive, Trenton, ME 04605

Purpose :

To assist visitors in creating their BEST Maine experience, incorporating member businesses, so they stay longer, explore more, and come back again.

Description :

The Maine Tourism Association is opening a Maine State Visitor Information Center inside the new Acadia Gateway Center in Trenton. At the Maine State Visitor Information Centers, we provide objective information. We ask questions to identify what is important to the visitor (rather than jumping to personal favorites) and then offer options that meet those needs, always including member organizations when there is a fit. We operate the Visitor Information Centers on behalf of the State of Maine, and create a 5-star first impression of Maine as visitors enter the state.

Responsibilities :

Greet all visitors in a warm and welcoming manner. Assist visitors with information regarding things to do (including events, attractions, activities, restaurants, etc.), accommodations, directions, and travel information. Assist visitors in person, over the phone/email, or via Live Chat (specified Centers). Maintain a professional appearance and demeanor at all times. Complete all required training modules, including continuing training. Stay up to date on Maine and about Maine Tourism Association members, including events, attractions, activities, travel routes, transportation, seasonal and weather conditions, etc. Use Maine Tourism Association resources (website, member publications, digital kiosk) as primary resources for visitor information, designated websites as secondary resources, and other web-based information when MTA resources are unavailable. Keep publication racks filled and ensure all member publications are displayed at all times. Open and close the Center as scheduled (cash counts, reports, powering up/down, locking up). Track and order publication inventory in the CRM (database) application. Transact lottery payouts and sales of Park passes and non-resident fishing/hunting licenses, assist with lottery machine purchases (in Centers where these services are offered). Alert custodial staff of any issues on the property requiring attention. In Centers without custodial staff, maintain the cleanliness of the Center. Be prepared for emergencies and contact authorities in accordance with the emergency response plan. Follow all procedures and policies in the Employee Handbook and Travel Counselor “How To” manual.

Requirements :

Enthusiasm for Maine’s destinations. Proficiency in standard computer applications (internet, email, Office Suite, social media). Strong written and verbal communication skills. Excellent customer service skills. Basic map-reading skills. Ability to lift 35 pounds.

Job Type:

Part-time Pay:

$18.50 per hour Expected hours: 8 – 32 per week

Benefits:

401(k) 401(k) matching

Work Location:

In person