Guest Experience Associate Position Available In Davidson, Tennessee

Guest Experience Associate National Museum of African American Music – 3.0 Nashville, TN Job Details Full-time $18 an hour 1 hour ago Qualifications Customer service High school diploma or GED Organizational skills 1 year Communication skills Entry level Time management Full Job Description Guest Experience Associates (GEAs) will be responsible for a successful guest experience in the Museum. They must provide a high level of customer service and satisfaction to ensure an excellent experience for all visitors and are responsible for a broad range of activities including selling tickets and memberships, overseeing access control, engaging with guests in the exhibit spaces, handling questions and complaints, monitor guest compliance with Museum safety/visitor protocols, and facilitating entry/egress from exhibits or public spaces.

Essential Duties and Responsibilities:

Front Desk:

Greets the public, briefly orientating visitors to the Museum, programs and events. Processes admissions and any fees for programs, memberships and events. Assisting guests with RFID bracelet activation providing Member services/sales. Outlines Museum activities, provides orientation information about the galleries, and provide directional services (e.g., bathroom, public telephone, taxi, food service, etc.). Answers the Museum’s central telephone lines promptly, answer inquiries courteously, and direct callers to appropriate staff offices and individuals as needed. Observes individuals entering the Museum entrance and report any irregularities to Facilities. Actively promotes and sells annual memberships to patrons visiting the museum, answering questions and providing detailed descriptions on benefits of becoming an annual member. Assists visitors to obtain parking and ensure that they park in designate spots. Responds to emergency needs by monitoring status of facilities and taking steps to reduce or eliminate personal risk to visitors, in accordance with Guest Experience training. Reports all emergency situations to appropriate management staff or authorities. Assists with clerical duties, which may be performed at the Front Desk for other Museum departments, as assigned from Guest Experience Manager. Assists in the operation of the Museum Gift Shop, as needed. Performs other related duties as required.

General:

Variable/flexible working hours to include weekends, holidays and overtime as required.

Education and Experience:

High school graduation preferred. 1-3 years of front line customer service experience Experience in another museum or related attraction strongly preferred Must be able to work a flexible schedule to include weekends, holidays and special events. Must be competent in cash handling. Must be willing to work evenings and weekends as needed. Must be able to stand for extended periods. Knowledge/Skills/Abilities Supports the mission, vision and strategic goals of NMAAM to serve both internal and external customers. Conducts self in a professional manner; maintains appropriate professional appearance. Follows and supports policies and procedures of NMAAM. Participates as a team member utilizing a collaborative style to achieve mutual goals. Accuracy and attention to detail. Excellent verbal and written communication skills. Interpersonal, organizational, time management skills. Ability to work in a fast paced environment and interface effectively with visitors in both conveying. information and listening to their questions/complaints. Be open to multiple points of view and avenues for problem solving. Must be able to walk, stand and interact with the public for long periods of time. Be well organized and thorough with close attention to detail and follow-through. Act as a team player who works well with others and shows courtesy and respect to colleagues. Be willing to assume responsibility. Strong customer service skills. Outgoing personality and enthused to interact with guests and colleagues. High degree of tact and diplomacy in dealing with member and guest issues. Must have the ability to assess visitor concerns and follow through to resolution with tact. Strong organization skills and attention to detail.

All Staff Duties:

Serves as leader to assure strong communications between NMAAM and all external constituents. Actively seeks to learn the history of NMAAM. Supports and promotes the museum’s mission. Assist in the planning and implementation of special events. Attend staff meetings. Performs other duties as assigned.

Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift/carry up to 25 pounds. Ability to sit/stand for long periods of time. Good manual dexterity with the ability to perform repetitive hand/wrist motions. Ability to manage multiple tasks as assigned and handle stressful situations. Works in typical office environment. The noise level is usually moderate. NMAAM is an equal opportunity employer.