Server – Lanes and Restaurant Position Available In Orange, Florida

Server – Lanes and Restaurant Boardwalk Bowling Center – 1.0

Orlando, FL Job Details Part-time Estimated:

$26K – $26.8K a year 14 hours ago Benefits Employee discount Flexible schedule Qualifications Customer service Basic math English High school diploma or GED POS Computer skills Cash handling Restaurant experience Entry level Time management

Full Job Description Summary:

A Boardwalk Bowl Restaurant / Lane Server has the responsibility of providing Guest service in the dining rooms, sports bars and bowling area, as well as enhancing the overall Guest experience. The goal of the Restaurant/Lane Server is to connect with Guests to build relationships and provide friendly, attentive, fun and knowledgeable service.

Duties and Responsibilities:

• Take food and beverage order with a positive attitude and ensure accuracy by repeating order to Guests.
• Check identification of Guests for legal age verification in conjunction with alcohol purchases.
• Deliver food and beverages in a timely manner and ensure that all food and beverages are maintaining exceptional standards of quality and freshness.
• Maintain thorough knowledge of all food and menus and remain proactive in staying current on all new menu items and specials.
• Maintain a thorough working knowledge of the Point of Sale (POS) system, accept payment and provide accurate change or receipt in a timely manner.
• Prepare tables and lanes for new Guests in a timely manner.
• Continue to follow service guidelines during busy and distracting periods.
• Use empowerment to handle Guest concerns and dissatisfaction and ensure resolution by following up with the Guest.
• Promote the entertainment options of the venue.
• Ensure all equipment is in complete working order. Report any issues to Management immediately.
• Report all safety concerns to Management immediately.
• Complete all assigned side work, including on-going side work and specific cleaning assignments.
• All other duties as assigned by management

Job Requirements:

Skills/Experience:

High school diploma or GED Experience providing excellent customer service in a fast-paced environment (preferred)

• Be a team player with the willingness and ability to assist as needed in other departments.

Basic math and computer skills A positive attitude and ability work well under pressure with other Team Members Able to perform high-quality work while unsupervised Able to handle money accurately and operate a point-of-sale system Impeccable customer service and social perceptiveness Ability to evaluate customer satisfaction and responsiveness Ability to enforce company policies regarding the consumption of alcohol Strong task and time management abilities

Job Activities:

• Take and Deliver orders in an accurate and timely manner in a fast-paced work environment
• Maintains above standard level of cleanliness in assigned work area and side stations throughout shift (sweep, mop, clean tables etc.).
• Provides impeccable Guest service, beginning with acknowledging and welcoming Guests
• Employs Team Service to ensure ALL Guests are receiving great service
• Creates a fun experience for Guests and establish a “regular Guest” rapport, while maintaining professional behavior.
• Continues to follow service guidelines during busy and distracting periods.
• Uses empowerment to handle Guest concerns and dissatisfaction ensure and resolution by following up with the Guest.
• Is proactive in identifying and assisting Guests who may need assistance
• Maintain above average concern for both personal and professional cleanliness and hygiene.

Reporting Relationship:

• Reports to

Bar/Restaurant Manager Working Conditions:

• Must be available to work all shifts including nights, weekends and holidays.

Physical Requirements:

Must be able to stand or walk for up to 8-hour shifts Must be able to speak, read and comprehend English. Must have close and distant vision. Frequent walking, standing and moving between tight spaces. Frequently lifts/carries up to 25 lbs. Occasionally lifts/carries up to 50 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Able to reach hands and arms in any direction and kneel and stoop repeatedly.

Job Type:

Part-time Pay:

$9.98 per hour

Benefits:

Employee discount Flexible schedule

Shift:

8 hour shift

Work Location:

In person