Room Service Server Position Available In St. Johns, Florida
Tallo's Job Summary: The Room Service Server position at The Kessler Collection in Saint Augustine, FL, involves providing guests with courteous and efficient in-room dining service that meets AAA Four Diamond standards. Responsibilities include setting up orders, delivering food and beverages, explaining menu items, and maintaining cleanliness. Qualifications include excellent guest service skills, ability to work under pressure, and knowledge of food and beverage. A high school diploma or GED, hospitality experience, and F&B operations experience are required. This position does not have direct reports and involves physical demands such as standing, walking, lifting heavy trays, and working in a hot kitchen environment. The Kessler Collection is an Equal Employment Opportunity employer.
Job Description
Room Service Server 3.3 3.3 out of 5 stars 95 Cordova Street, Saint Augustine, FL 32084
Overview:
An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection’s captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired! Grand Performers may enjoy a range of benefits, including: Marriott Employee Discounts Worldwide Competitive Wage & Discretionary Bonus Program Medical, Dental, Vision Insurance Company-Sponsored Life Insurance Short & Long-Term Disability Insurance Tuition Reimbursement Program 401(K) with
Discretionary Company Matching Contributions Employee Assistance Program Responsibilities:
JOB SUMMARY
The primary responsibility of the In-Room Dining Server is to provide guests with courteous, friendly, sincere, efficient, and graceful service in their guest rooms. This service must meet/exceed our AAA Four Diamond standards.
CORE RESPONSIBILITIES
Guest Service
- 90% Ensure high levels of guest satisfaction utilizing the
G.U.E.S.T.
standards. Provide guests with courteous, friendly, and efficient service. Answer phones using appropriate verbiage. Set up room service order in a thorough and swift manner. Promptly deliver food and beverage items to guest rooms and/or pool deck. Provide thorough and exceptional service to guests. No drop and fly service Set up and deliver all amenities in a timely manner. Assisting Restaurant Service staff as needed. Explain all menu items; upsell as warranted. Execute all financial transactions. Side work
- 10% Stocking and polishing items needed for service.
Napkin folding. Collecting and clearing all trays from guest room floors and pool deck. Maintains service and sanitation standards according to health code regulations.
Qualifications:
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent guest service and interpersonal skills with the ability to relate to diverse guest types. Ability to remain calm and well organized under pressure while working quickly. Ability to prioritize and maintain multiple orders. Excellent time management skills. Ability to properly operate the telephone and all software used for the POS system. Basic math skills; ability to make a change. Thorough knowledge of Food and Wine, as well as Beer, liquor, and mixed drinks. Must demonstrate accuracy and thoroughness. Knowledge of elementary financial controls. Ability to respond promptly to customer needs. Ability to communicate effectively with guests and Grand Performers. Must speak clearly and persuasively in positive or negative situations. Proficient in Micros POS system Proficient in Open Table reservation system. Computer savvy (MS Office Suite). Adaptable to a changing work environment. Local knowledge of the area (i.e., attractions, festivities, other restaurants, etc.). English language and professional communications skills are required.
MINIMUM QUALIFICATIONS HS
Diploma or GED
- required Hospitality or customer service experience
- required Minimum of 1-year experience in F&B operations
- required
SUPERVISORY RESPONSIBILITIES
No Direct Reports
WORK ENVIRONMENT / PHYSICAL DEMANDS
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standing & walking for the duration of the shift Able to lift heavy plates laden with food and room service trays containing multiple plates, glasses, silverware, etc. Lifting requirements of up to 20 pounds. Must be able to push a room service cart laden with several room service orders. Working in the kitchen on tiled flooring; kitchen conditions may be hot; floor may be slippery (appropriate footwear required) Direct contact with guests, managers, and employees. Occasional environmental exposures to cold, heat, and water. The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
