RESTAURANT STEWARD Position Available In Penobscot, Maine

RESTAURANT STEWARD

PENN Entertainment
Bangor, Maine

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well-being.

Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.

Paid time off is earned according to the local policy and increases with the length of employment. Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

Provides fast, friendly, professional and responsive customer service to restaurant guests, food servers and restaurant hosts
Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station obtaining replacement stock from ware wash area and/or warehouse inventory in accordance with procedure
Removes dirty dishes, glassware, and flatware from table and counter tops, and transports items to designated area
Resets tables with silverware, napkins, and glassware in accordance with established restaurant table top specifications
Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attend to guest needs) as required
Wipes counter areas, sinks and floors as required to maintain a clean and safe work station
Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required
Operates and maintains equipment as required in accordance with established guidelines and safety procedures
Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures
Resolves service issues according to the service recovery toolbox
Recognizes Diamond and Platinum players and ensures they receive the appropriate service
Knows and promotes current casino events and programs and can give guests directions to all casino areas
Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
Provides personalized service during guest interactions

BRING US YOUR BEST.

High school diploma or equivalent
Prior customer service in a fast paced environment preferred
Read, understand and speak English
Excellent customer service/communication skills
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must meet professional appearance standards as prescribed by company policy
Must be physically mobile with reasonable accommodation
Must be able to respond to visual and oral cues
Must be able to reach above and below the shoulder, grip small items (i.e., flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to four hours; able to use hand motions when cleaning and wiping table tops and service station areas
Able to work in constricting areas
Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
Able to tolerate second-hand smoke, noise, bright lights
Able to work at a fast pace in often crowded/noisy environment
Must be able to maintain a neat, professional appearance and uphold company appearance standards
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via

ESPN BET

™ and theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We’re changing entertainment.

Follow us. Equal Opportunity Employer

STARTING SALARY

$17.00 per hour