FOOD SERVER (FT) (HORSESHOE TUNICA) Position Available In Tunica, Mississippi

FOOD SERVER

(FT) (HORSESHOE TUNICA) 3.6 3.6 out of 5 stars 1021 Casino Center Drive, Robinsonville, MS 38664 Harrah’s New Orleans Casino & Hotel earned recognition as a CityBusiness “Best Places to Work�? honoree, and was named “#1 Large Employer�? in the New Orleans area by the “Times-Picayune�? Top Workplaces program. As a destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

ESSENTIAL JOB FUNCTIONS

Provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff and culinary production team. Greets and makes welcome each guest seated in assigned station. Takes initial food and/or beverage order within five minutes of being seated. Maintain current and accurate information regarding menu (i.e. preparation techniques, seasonings, ingredients and plate presentation). Suggests items to guests based on expressed guest preferences. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards. Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. Delivers prepared food to the appropriate guest within two minutes of completed production of order. Returns to table within three minutes of order delivery to ascertain guest level of satisfaction. Resolves service issues according to the service recovery toolbox. Itemizes totals and presents check for payment to correct customers. Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play. Assists bus persons, as necessary, in bussing, cleaning and setting tables. Wipes counter areas, sinks and floors as required to maintain a clean and safe work station. Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled or required. Operates and maintains equipment as required in accordance with established guidelines and safety procedures. Completes assigned side work as directed. Provides personalized service and uses guests’ names and preferences. Recognizes Diamond and Platinum players and ensures they receive the appropriate service. Knows and promotes current casino events and programs and can give directions to all casino areas

Qualifications:

Must be at least 21 years of age. High school diploma or GED required. Previous food server experience in a high volume restaurant preferred. Must be able to read, write, speak and understand English. Must possess excellent customer service/communication skills. Available to work required schedule which may include nights, weekends, and holidays needed. Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.

PHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS

Must be physically mobile with reasonable accommodation. Must be able to respond to visual and oral cues. Must be able to lift and carry up to 35 lbs. (glass racks, coffee urns, bins of flatware, supplies to restock service stations). Must be able to lift trays with food (30 lbs.) above shoulder level. Must be able to push or pull 50 lbs. (tables and chairs as required to provide appropriate seating arrangements for customers). Must be able to reach above and below the shoulder, grip small items (i.e. flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to four hours; able to use hand motions when cleaning and wiping counters and table tops. Able to tolerate second-hand smoke, noise and bright lights. Able to work at a fast pace in an often crowded/noisy environment.

GAMING PERMIT

N/A Harrah’sreserves the right to make changes to this job description whenever necessary. Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion’s Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area’s only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices. The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.