Room Service Server – Part Time Position Available In Greenville, South Carolina

Room Service Server

• Part Time
  Location
  US-SC-Greenville
  ID
  2025-9892
  Category Food & Beverage Position Type Part-Time
  An inspiring career awaits you!

The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection’s captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we aremitted to our Grand Performers learning, development, and well-being. We believe people want to be inspired!
Grand Performers may enjoy a range of benefits, including:
Marriott Employee Discounts Worldwide
Competitive Wage & Discretionary Bonus Program
Medical, Dental, Vision Insurance
Company-Sponsored Life Insurance
Short & Long-Term Disability Insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee Assistance Program

JOB SUMMARY

The primary responsibility of the In-Room Dining Server is to provide guests with courteous, friendly, sincere, efficient, and graceful service in their guest rooms. This service must meet/exceed our AAA Four Diamond standards.

CORE RESPONSIBILITIES

Guest Service

• 90%
  Ensure high levels of guest satisfaction utilizing the

G.U.E.S.T.

standards.
Provide guests with courteous, friendly, and efficient service.
Answer phones using appropriate verbiage.
Set up room service order in a thorough and swift manner.
Promptly deliver food and beverage items to guest rooms and/or pool deck.
Provide thorough and exceptional service to guests. No drop and fly service Set up and deliver all amenities in a timely manner.
Assisting Restaurant Service staff as needed.
Explain all menu items; upsell as warranted.
Execute all financial transactions.
Side work

• 10%
  Stocking and polishing items needed for service.

Napkin folding. Collecting and clearing all trays from guest room floors and pool deck.
Maintains service and sanitation standards according to health code regulations.

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
Ability to remain calm and wellanized under pressure while working quickly.
Ability to prioritize and maintain multiple orders.
Excellent time management skills.
Ability to properly operate the telephone and all software used for the POS system.
Basic math skills; ability to make a change.
Thorough knowledge of Food and Wine, as well as Beer, liquor, and mixed drinks.
Must demonstrate accuracy and thoroughness.
Knowledge of elementary financial controls.
Ability to respond promptly to customer needs.
Ability tomunicate effectively with guests and Grand Performers. Must speak clearly and persuasively in positive or negative situations.
Proficient in Micros POS system
Proficient in Open Table reservation system.
Computer savvy (MS Office Suite).
Adaptable to a changing work environment.
Local knowledge of the area (i.e., attractions, festivities, other restaurants, etc.). English language and professionalmunications skills are required.

MINIMUM QUALIFICATIONS

HS Diploma or GED

• required
  Hospitality or customer service experience
• required
  Minimum of 1-year experience in F&B operations
• required

SUPERVISORY RESPONSIBILITIES

No Direct Reports

WORK ENVIRONMENT / PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable amodations may be made to enable individuals with disabilities to perform the essential functions.
Standing & walking for the duration of the shift Able to lift heavy plates laden with food and room service trays containing multiple plates, glasses, silverware, etc. Lifting requirements of up to 20 pounds.
Must be able to push a room service cart laden with several room service orders. Working in the kitchen on tiled flooring; kitchen conditions may be hot; floor may be slippery (appropriate footwear required)
Direct contact with guests, managers, and employees.
Occasional environmental exposures to cold, heat, and water. The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics