Agent-Cust Svc-In Room Dining – Gaylord Opryland Resort & Convention Center – (140027X3) Position Available In Davidson, Tennessee
Tallo's Job Summary: Gaylord Opryland Resort & Convention Center is currently hiring an Agent-Cust Svc-In Room Dining (140027X3) in Nashville, TN. Responsibilities include serving food and beverages, setting tables, communicating with the kitchen, and ensuring guest satisfaction. The role requires adherence to safety policies and standards, maintaining professionalism, and assisting guests with their needs. Salary details are not provided in the job description.
Job Description
Job Description:
It?s a powerful feeling, to belong. It?s that moment you feeltruly and completely yourself. It?s working with a team you callfamily. At Gaylord Hotels we know that when you feel at home,you?ll make our guests feel at home. And it?s why so many of ourSTARS come for a job, but stay for a career. If this sounds likethe place for you, join us. Gaylord Opryland Resort & Convention Center located at 2800Opryland Drive, Nashville, TN, and 37214 is currently hiring aAgent-Cust Svc-In Room Dining (140027X3).
Responsibilities include:
Serve food courses and alcoholicbeverages to guests. Set tables according to type of event andservice standards. Answer questions on menu selections. Communicatewith the kitchen regarding menu questions, the length of wait,recook orders, and product availability. Communicate additionalmeal requirements, allergies, dietary needs, and special requeststo the kitchen. Record transaction in MICROS system at time oforder. Check in with guests to ensure satisfaction with each foodcourse and/or beverages. Pick-up trays and clean tables as neededto ensure a clean dining area. Maintain cleanliness of work areas,china, glass, etc., throughout the day. Maintain cleanliness ofwork and guest areas by clearing, collecting and returning food andbeverage items to proper area. Complete closing duties, includingrestocking items, turning off lights, etc. Present physical andaccurate check to guest and process payment.
Follow all company andsafety and security policies and procedures; report accidents,injuries, and unsafe work conditions to manager; and completesafety training and certifications. Ensure uniform and personalappearance are clean and professional, maintain confidentiality ofproprietary information, and protect company assets. Welcome andacknowledge all guests according to company standards, anticipateand address guests’ service needs, assist individuals withdisabilities, and thank guests with genuine appreciation. Speakwith others using clear and professional language. Develop andmaintain positive working relationships with others, support teamto reach common goals, and listen and respond appropriately to theconcerns of other employees. Ensure adherence to qualityexpectations and standards. Read and visually verify information ina variety of formats (e.g., small print). Stand, sit, or walk foran extended period of time or for an entire work shift. Move, lift,carry, push, pull, and place objects weighing less than or equal to25 pounds without assistance and objects in excess of 50 poundswith assistance. Grasp, turn, and manipulate objects of varyingsize and weight, requiring fine motor skills and hand-eyecoordination. Move over sloping, uneven, or slippery surfaces aswell as up and down stairs and/or service ramps. Reach overhead andbelow the knees, including bending, twisting, pulling, andstooping. Perform other reasonable job duties as requested bySupervisors. To submit your application for this job, please go to:https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=140027X3 To search all jobs or learn more about careers with
Gaylord Hotels:
www.marriott.com/careers Gaylord Hotels is consistently recognized as an employer of choicearound the globe by FORTUNE and Working Mother magazines,DiversityInc, Great Places to Work Institute, and the CRF instituteamong others. Visit our newsroom to learn more:news.marriott.com.
