Benefits Support Center Specialist Position Available In Palm Beach, Florida

Benefits Support Center Specialist 3.2 3.2 out of 5 stars West Palm Beach, FL 33411 Paladin Consulting is currently hiring Benefits Support Center Specialists to join our team working onsite at our client’s office located in West Palm Beach, FL. We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title:

Benefits Support Center Specialist Work Location:

West Palm Beach, FL Duration:

3 month contract with option to extend

Hours:

Monday-Friday Split shifts between: 8 AM -8

PM EST Education/Experience Required:

High school diploma required; college degree preferred

Job Description:

A Benefits Enrollment Specialist I is responsible for managing employee participation in various benefit programs, such as health insurance, ancillary benefits, and other perks. This role involves effectively communicating the details of these benefits to employees, addressing their inquiries, and ensuring compliance with regulations. The specialist is committed to providing excellent service to worksites, employees, and internal partners.

Responsibilities :

Provide excellent customer service to employees, and field partners through various communication mediums, including phone calls, inbound and outbound communications. Educating employees about their benefits, enrollment processes, and choices. Provides guidance to Worksite employee regarding benefit plans to ensure optimal customer service level. Researches and resolves product and service issues from internal partners, clients and worksite employees to ensure accurate and timely responses. Documents information and interactions in applicable system(s), ex. Client Space and Upstream, etc. Understands and references benefit documentation to ensure compliance with all applicable state and federal regulations and laws, including Section 125. Maintains knowledge of all systems, processes and changes pertaining to various benefit plans, regulatory changes, policy changes, industry developments and internal resources to ensure compliance with departmental processes and company guidelines. Collaboration; Embrace a spirit of collaboration by being willing to share tasks, ideas, and responsibilities. Focus on leveraging each team member’s strengths and skills to achieve common goals and foster a sense of unity. Prepares and process basic benefit enrollments, changes, terminations and adjustments for PEO Benefit offerings to ensure timely processing for worksite employees while maintaining accurate and timely record of actions in CRM Participates in the annual enrollment process and training, education and follow up, as well as reviewing current process and changes. Ensures adherence to deadlines and compliance with PEO Benefits Rules of Engagement. Utilizes problem resolution and critical thinking techniques to assist customers, internal and external partners and makes recommendations to team and management. Provides professional communication in all interactions. Demonstrates strong prioritization and organizational skills. Meets all KPI’s through adherence to business schedules, responsiveness and SLA’s.

Skills & Qualifications :

High school diploma required; college degree preferred 1-2 years customer service required 1-2 years employer benefits experience required 1-2 years PEO experience preferred Basic understanding of Prism, and Microsoft applications. 2-15 Life and Health License preferred _ For more information or to view other opportunities, visit us at www.paladininc.com._ Paladin Consulting is an EEOC employer.

Job Type:

Full-time Pay:

$30.00 per hour

Schedule:

8 hour shift

Experience:

Benefits:

1 year (Required)

Work Location:

In person