PEO Benefits Support Center Specialist Position Available In Palm Beach, Florida

PEO Benefits Support Center Specialist ID:

550500

Posted:

5/14/2025

Location:

West Palm Beach, FL

Category:

Admin – Customer Service / Call Center

Job Type:

Temporary

Duration:

0 – 3 Months Description Are you a PEO Benefits Support Center Specialist who is looking to join one of the top companies within the Business Process Outsourcing Industry? Are you looking to further your career and grow? Do you have Customer service experience? If you answered yes to those three questions, then today! Acara Solutions is seeking highly qualified candidates to work Onsite with our client in West Palm Beach, FL. Interested? Here’s what you’d do: A Benefits Enrollment Specialist is responsible for managing employee participation in various benefit programs, such as health insurance, ancillary benefits, and other perks. This role involves effectively communicating the details of these benefits to employees, addressing their inquiries, and ensuring compliance with regulations. The specialist is committed to providing excellent service to worksites, employees, and internal partners. Provide excellent customer service to employees and field partners through various communication mediums, including phone calls and inbound and outbound communications.
Educating employees about their benefits, enrollment processes, and choices. Provides guidance to Worksite employees regarding benefit plans to ensure optimal customer service level.
Researches and resolves product and service issues from internal partners, clients and worksite employees to ensure accurate and timely responses. Documents information and interactions in the applicable system(s), ex. Client Space and Upstream, etc. Understands and references benefit documentation to ensure compliance with all applicable state and federal regulations and laws, including Section 125.
Maintains knowledge of all systems, processes and changes pertaining to various benefit plans, regulatory changes, policy changes, industry developments and internal resources to ensure compliance with departmental processes and company guidelines. Collaboration; Embrace a spirit of collaboration by being willing to share tasks, ideas, and responsibilities. Focus on leveraging each team member’s strengths and skills to achieve common goals and foster a sense of unity.
Prepares and processes basic benefit enrollments, changes, terminations and adjustments for PEO Benefit offerings to ensure timely processing for worksite employees while maintaining accurate and timely records of actions in CRM
Participates in the annual enrollment process and training, education and follow up, as well as reviewing current process and changes. Ensures adnce to deadlines and compliance with PEO Benefits Rules of Engagement. Utilizes problem resolution and critical thinking techniques to assist customers and internal and external partners and makes recommendations to team and management.
Provides professional communication in all interactions.
Meets all KPIs through adnce to business schedules, responsiveness and SLAs.. Here’s what you’ll get: Pay rate: $28.00-$30.00/Hour

Hours:

40 hours/week

Length:

Temp (3 Months) Sound like a good fit? TODAY About Acara Solutions Acara is a premier provider of recruiting and workforce solutions, and we help companies compete for talent. With a legacy of needs in various industries worldwide, we partner with clients, listen to them, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Job Requirements Required Skills /

Qualifications:

High School Diploma or GED
Minimum 1 year of Customer service experience
Minimum 1 year of Employer Benefits experience Minimum 1 year of experience in PEO
Minimum 1 year of experience in Microsoft Products and Prism Preferred Skills /

Qualifications:

Bachelor’s Degree Benefits Licensed
Life and Health License
Demonstrates strong prioritization and organizational skills.
Technical Aptitude