PEO Benefits Support Center Specialist – NSR Position Available In Palm Beach, Florida

PEO Benefits Support Center Specialist – NSR Can-Am Consultants West Palm Beach, FL 33411 Our client is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. They lead the way by making complex HR, payroll, and benefits simple. Their unique combination of digital HR technology and advisory solutions meets the changing needs of employers and their employees. Currently, they are seeking several PEO Benefits Support Center Specialists to add to their team in West Palm Beach, FL. •M-F, Split shifts between: 8 AM -8 PM EST•GENERAL

PURPOSE A

Benefits Enrollment Specialist is responsible for managing employee participation in various benefit programs, such as health insurance, ancillary benefits, and other perks. This role involves effectively communicating the details of these benefits to employees, addressing their inquiries, and ensuring compliance with regulations. The specialist is committed to providing excellent service to worksites, employees, and internal partners.

RESPONSIBILITIES

Provide excellent customer service to employees, and field partners through various communication mediums, including phone calls, inbound and outbound communications. Educating employees about their benefits, enrollment processes, and choices. Provides guidance to Worksite employee regarding benefit plans to ensure optimal customer service level. Researches and resolves product and service issues from internal partners, clients and worksite employees to ensure accurate and timely responses. Documents information and interactions in applicable system(s), ex. Client Space and Upstream, etc. Understands and references benefit documentation to ensure compliance with all applicable state and federal regulations and laws, including Section 125. Maintains knowledge of all systems, processes and changes pertaining to various benefit plans, regulatory changes, policy changes, industry developments and internal resources to ensure compliance with departmental processes and company guidelines. Collaboration; Embrace a spirit of collaboration by being willing to share tasks, ideas, and responsibilities. Focus on leveraging each team member’s strengths and skills to achieve common goals and foster a sense of unity. Prepares and process basic benefit enrollments, changes, terminations and adjustments for PEO Benefit offerings to ensure timely processing for worksite employees while maintaining accurate and timely record of actions in CRM Participates in the annual enrollment process and training, education and follow up, as well as reviewing current process and changes. Ensures adherence to deadlines and compliance with PEO Benefits Rules of Engagement. Utilizes problem resolution and critical thinking techniques to assist customers, internal and external partners and makes recommendations to team and management. Provides professional communication in all interactions. Demonstrates strong prioritization and organizational skills. Meets all KPI’s through adherence to business schedules, responsiveness and SLA’s.

REQUIREMENTS

High School Diploma REQUIRED, College Degree

PREFERRED WORK EXPERIENCE 1-2

Years of experience in Customer service

REQUIRED 1-2

Years of experience in Employer Benefits

REQUIRED 1-2

Year of experience in

PEO PREFERRED SKILLS AND ABILITIES

Understanding of Prism and Microsoft applications

REQUIRED LICENSES AND CERTIFICATIONS

Life and Health License

PREFERRED

Full-time contract employees are eligible for the following benefits: Dental Vision Health 401K Holiday Pay We thank all candidates for their application, however only those that qualify will be contacted. ROC1

Job Type:

Contract Pay:

$25.00 – $30.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Paid time off Retirement plan Vision insurance

Schedule:

Monday to

Friday Education:

High school or equivalent (Preferred)

Experience:

Prism or PrismHR benefits system: 2 years (Preferred)

Microsoft Office:

2 years (Preferred) Benefits administration: 2 years (Preferred) Customer service: 2 years (Preferred) Ability to

Commute:

West Palm Beach, Florida (Required)

Work Location:

In person