Chargeback Analyst Position Available In Fulton, Georgia

Chargeback Analyst 3.5 3.5 out of 5 stars 2001 Westside Parkway, Alpharetta, GA 30004 Job title: Chargeback Analyst Reports to:

Chargeback Manager Department:

Acquiring Location:

Alpharetta, GA Grade:

14

About Priority:

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue – empowering businesses to grow faster and operate smarter. We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities. At Priority, we’re driven by results. We expect our people to be known for results – bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive. About the

Role:

Entry level position that works under immediate supervision. Provides assistance to a variety of daily tasks to ensure chargebacks and exposures are maintained and mitigated. Investigates any incidencesthat may result in asset loss and notifies management.

Responsibilities:

Monitor and manage the chargeback email inbox, ensuring all inquiries are addressed within SLA timeframes. Respond promptly and professionally to chargeback and dispute notifications from issuing banks and processing partners. Serve as backup support for reviewing large incoming chargebacks from Fiserv, TSYS, andMRI. Accurately create and respond to Chargeback, Retrieval, and Pin Debit Reports. Maintain and respond to MX Connect (MXC) dispute notification cases, adhering to internalSLA requirements. Communicate with merchants and partners on chargebacks that exceed established thresholds. Identify anomalies or trends from chargeback reporting and escalate as necessary. Assist with handling Pin-Based Disputes for both TSYS and Fiserv transactions. Ensure compliance with all internal policies, procedures, and industry regulations related to disputes and chargebacks.

Candidate Requirements:

Ability to learn quickly and adapt in a dynamic, fast-paced work environment. Strong decision-making skills with a logical and analytical mindset. Capable of resolving problems efficiently, especially under pressure, while maintaining professionalism. Excellent data entry and analytical skills; ability to review and process case data with a high degree of accuracy. Clear communication skills and the ability to interpret and execute complex instructions. Strong organizational skills with a proactive approach to task management.

Preferred Qualifications:

Previous experience in chargebacks, disputes, or a related financial operations role preferred. Familiarity with TSYS, Fiserv, ZenDesk and MX Connect systems is a plus. Proficiency in Microsoft Excel and Google Sheets.

Work Environment & Culture:

We believe that performance and experience go hand in hand – an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you’re building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $21.63/hr-$27.00/hr We invest in the whole employee – personally and professionally. Our benefits package is designed to support your well-being, growth, and success – both inside and outside of work. Financial Wellness Bonus programs 401(k) match Employee Stock Purchase Program (ESPP) HSA and FSA options Financial wellness resources and employee discount programs Health & Well-being Medical, dental, and vision coverage Mental health support for employees and dependents through Lyra Health. Family planning and women’s health benefits through Carrot. Gym membership reimbursement and virtual wellness programs (including yoga). Time Off 3 weeks PTO to start, with unlimited PTO aer year one. Growth & Development Education expense reimbursement. Leadership development programs. Certified Payments Professional (CPP) certification support We believe great performance starts with feeling supported – and we’ve built our benefits with that in mind. Traditional Physical Requirements Requires prolonged sitting, standing, bending, stooping and stretching. Requires the ability to lift 10 pounds. Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction). Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients. The above statements reflect the general nature and level of work considered necessary to perform the essential functions of the job identified and are not a detailed description of all work requirements that may be inherent in the job. Not all functions listed may be performed and other duties may be assigned to meet business needs as determined by the Company. The Company is an equal opportunity employer and does not discriminate against employees or applicants on the basis of race, color, religion, gender, national origin, disability, age, genetic information, veteran status or any other characteristic protected by federal, state or local law. The Company will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship on our operation. Any employee who believes he or she may require such accommodation should contact Human Resources.