Survivor Benefits Quality Control Position Available In Wake, North Carolina

Survivor Benefits Quality Control 
Salary $41,655.00 – $72,897.00 Annually Location Wake County, NC Job Type Permanent Full-Time Remote Employment Flexible/Hybrid Job Number 25-05487 RSD 60009117 Department Dept of State Treasurer Division Retirement Division Opening Date 04/22/2025 Closing Date 5/8/2025 5:00 PM Eastern Job Class Title Program Coordinator II Position Number 60009117 Section Benefits Processing Section Salary Grade

NC10 DESCRIPTION

BENEFITS
QUESTIONS
Description of Work The Retirement Systems Division (“RSD”) is hiring a Survivor Benefits Quality Control Analyst. This position facilitates quality control activities for processes related to determining eligibility and processing payments of death benefits for all state, local, law enforcement, and government agency employees, active and retired. This is a full-time position (40 hours per week) with State Benefits, including health insurance, paid vacation, paid sick time, paid holidays, as well as retirement.,

• This position has a recruitment range of $41,655 – $55,209
• You will be able to telework one day per week once fully oriented
• The QC Analyst reviews work completed by Survivor Benefits Analysts and provides guidance and interpretation of the laws governing death processing in the Retirement Systems Division.

Duties
Perform quality control activities related to any active or retired member’s death and ensure the accurate processing of any refunds and pension transfers. Apply general statutes and proper law(s) to make benefit payments. Review processing of various payment processes for accuracy and compliance (ex: Death Benefits, Return of Contributions, etc.)
Audit files to process beneficiary payments. Generate correspondence to beneficiaries or estates
Determine beneficiary eligibility based on a review of records on file. Facilitate training for new Analysts; identify training needs, provide 1:1 and group training for new and existing Analysts
Monitor electronic workflows, error rates, and turn-around times in concert with supervisor.
Perform the work of Survivor Benefits Analyst as needed

About Us:

The Retirement Systems Division administers the North Carolina Retirement Systems retirement benefits, death and disability benefits, and the North Carolina Supplemental Retirement Plans created under North Carolina state law. The Benefits Processing Section processes claims from surviving dependents of deceased plan members and short and long-term disability claims for retirement system members, along with processing requests for a refund of contributions from exited members. Knowledge, Skills and Abilities / Competencies Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Demonstrated ability to interpret and apply program policies and procedures and apply law to make appropriate benefit payments. Experience using software and systems to research, collect data, and analyze information. Demonstrated ability to serve as a resource for other analysts, explaining complicated processes and procedures to ensure understanding. Demonstrated ability to answer inquiries from other departments to facilitate solutions. Experience communicating complex business matters verbally and in written form
Experience using Microsoft Word and Microsoft Excel (or comparable technology) to perform specialized administrative tasks
Experience reviewing the work of others; including training, coaching, guiding, and providing feedback to drive quality improvement Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience. Supplemental and Contact Information This position is subject to a criminal history background check through CastleBranch. In addition, one or more of the following may also be reviewed, depending on the nature and requirements of the position: employment history, professional references, credit history, and educational verification (i.e., degree, license, or official transcript). Applicants will be required to pass the background check to the satisfaction of the North Carolina Department of State Treasurer. All offers of employment are conditional until the satisfactory completion of the background check. This office uses the Merit-Based Recruitment and Selection Plan to fill positions with highly qualified individuals. All applicants must complete and submit a State application for employment using the NEOGOV Online Job Application System (OSHR – Work for NC) for the State of North Carolina. To receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered in screening for qualifying credit. Attached or incorporated resumes (including Text resumes on application form)

WILL NOT

be used for screening for qualifying credit. Please make sure you complete the application in full. For additional information about applications and processes with the state of NC Please visit: How Do I Get the Job The State of North Carolina, and the Department of State Treasurer, is an

Equal Opportunity Employer:

Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below. All applicants should indicate the position number and job title in the section “Jobs Applied For”. Applicants seeking Veteran’s Preference must attach a DD 214 Form, Certificate of Release or Discharge from Active Duty along with your application. Applicants seeking National Guard Preference North Carolina Army National Guard North Carolina Air National Guard Must attach a copy of the NGB 23A (RPAS) or a copy of the DD256 or NGB 22 along with your application. “See Resume” or “See Attachment” will NOT be accepted and will be considered an incomplete application and will not be processed. Other attachments will also be accepted, but not used in screening for qualifying credit. Please note, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. For your convenience a couple are listed below: International Education Research Foundation – (310) 258-9451 or www.ierf.org
World Education Services Inc. – (212) 966-6311 or www.wes.org
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click “Application Status”. It is not necessary to contact the Human Resources Office to check the status of an application. If you are having technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627. If there are any questions about this posting, other than your application status, please email Department of State Treasurer at HR@nctreasurer.com. Employer
State of North Carolina
Website
http://www.nctreasurer.com/dsthome

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